cancel
Showing results for 
Search instead for 
Did you mean: 

£50 Cashback offer - email not received

mariazegarra
Newbie
Posts: 3
Registered: ‎13-08-2018

£50 Cashback offer - email not received

Hi, I signed up to Plusnet following the offer online that included  £50  cashback, it has been two weeks since broadband went active, I have read that you need to wait around 10 days for the email, but no email has arrived yet and it's being hard to contact someone on the phone and the live chat is busy and not working. 

 

Can I have some help, please 

Tags (1)
5 REPLIES 5
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: £50 Cashback offer - email not received

Hi @mariazegarra

 

I have raised a ticket on your account regarding this - https://www.plus.net/wizard/?p=view_question&id=180969369


 Dean R
 Plusnet Staff
mariazegarra
Newbie
Posts: 3
Registered: ‎13-08-2018

Re: £50 Cashback offer - email not received

Thanks, I will update the post when I receive the email and when everything is all sorted.

 

 

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: £50 Cashback offer - email not received

Hi @mariazegarra

 

OK thanks, we look forward to your update. Please let us know if there is anything else we can help you with.

 

Kind Regards,

mariazegarra
Newbie
Posts: 3
Registered: ‎13-08-2018

Re: £50 Cashback offer - email not received

Hi, 

I wanted to update that I have received now the email for the cashback. However, when I try to log in with my email and username the website would not recognise it. 

Can you have a look into this @deank @Satss  or have any advice in what to do? 

 

Thank you for your help.

deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: £50 Cashback offer - email not received

Hello @mariazegarra

 

Sorry to hear you are having issues in logging in to claim the cashback. Please make sure you are using the same details you have registered with us, we have had a look on our system and everything is in place for you to login.

 

If you need any further information, feel free to ask. 


 Dean R
 Plusnet Staff