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3rd party router not connecting

unabatedshagie
Newbie
Posts: 1
Registered: ‎04-09-2018

3rd party router not connecting

I've picked up a Netgear DGN2200v3 ADSL router from one of my friends.

 

I've been trying to use it as a replacement for my Plusnet router but the Netgear doesn't seem to connect. Keeps on saying that there isn't an ADSL connection.

 

I know what my username and password for the connection should be.

1 REPLY 1
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: 3rd party router not connecting

Hi @unabatedshagie,

If you are on a Fibre package then an ADSL Router won't work unfortunately, so if you are on a Fibre package then I would recommend trying to use a VDSL Router instead.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team