3rd party router and modem no longer connecting to internet
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3rd party router and modem no longer connecting to internet
13-02-2019 6:27 PM
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TL;DR - Openreach HG612 modem / TPLink EA8300 router combo no longer connect to internet, having worked great for ~6 months.
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Setup: Openreach HG612 modem and TPLink EA8300.
Around noon today (Wed 13th) my internet was being tempermental, so I soft reset my router. When it rebooted, the 'no internet' light was lit. I reset it again, same light. I reset the modem and the router together, still nothing.
Since then I have tried: plugging the modem into the master socket, a different HG612 unit, swapping cables to ones that definitely work, reinputting my plus.net username and password, changing the various IP, DNS settings and MAC addresses to match the Plus net modem issued with my internet (separately and individually to each other) each time followed by factory resets, because, each time, no internet.
Everything is working fine over my original Plus net modem and Plus net customser services confirmed there were no service issues between them and me.
If anyone has any suggestions that would be great. I was super happy with my setup, as the Plus net-issued modem regularly needed resetting and had limited reach in my thick-walled house.
Thanks.
Re: 3rd party router and modem no longer connecting to internet
20-02-2019 1:53 PM
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HI, Wonder if you have the same problem of DNS server clash that I had. If you have 2 routers (E-net "Switches") both will probably try to act as DNS servers; I found this was OK for some time, then suddenly gave trouble. You need to set one up as an access point/ E-net Switch only - do an internet search for multiple routers/ Access Points. Disabling the 2nd Router as a DNS server is one solution, port forwarding (whatever that does!) setup is another. Initially my Fibre connection was slow after install because I had a slow "Hub", rather than an E-net "Switch" (cf. "Router" - see Wiki re each of these). It can be troublesome to set up some Routers as an Access Point.
Re: 3rd party router and modem no longer connecting to internet
20-02-2019 3:18 PM
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Re: 3rd party router and modem no longer connecting to internet
20-02-2019 3:23 PM
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My Hub One router.
Re: 3rd party router and modem no longer connecting to internet
20-02-2019 6:15 PM
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I will attach a summary (not so brief) of Bridge mode as a solution to DHCP DNS problems when using 2 routers, which is my condensation of several related articles on this, which you may find useful
Re: 3rd party router and modem no longer connecting to internet
20-02-2019 6:37 PM
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Thanks. After a bit of Googling Iit looks like I have a 'troublesome' one (BT Home Hub 4), but I'll have a read.
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