38/76mb?

[#1]

Hi All,
I've had Fibre a couple of weeks, originally went for the 38mb package as the checker said I could get 35mb (estimated).
I'm actually getting 38mb, which is great but I have upgraded to Unlimited now for the extra data.
Can I get any faster speeds? I have a neighbour round the corner on the same cabinet and they are with Plus.net and getting 73mb.
Thanks, Max

[#2]

when does the product change happen - it is on the next billing date after the request

[#3]

Two days ago.
My thinking is either there is a lock on the line to 38mb or something needs a nudge from their end.

[#4]

Anyone?

[#5]

Max, I presume I'm the neighbour your referring to
What's it say on here for current line speed https://portal.plus.net/my.html?action=data_transfer_speed ?
Mine says:
Phone exchange:
HASLEMERE
Estimated line speed:
66Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-18 07:15:50
Current line speed:
77.4 Mb
If yours doesn't have something high, support might be needing to change the profile from 40/10 to 80/20 for you.

[#6]

Quote from: ricmelia

Max, I presume I'm the neighbour your referring to

Yep!
Phone exchange:
HASLEMERE
Estimated line speed:
35Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-17 15:27:29
Current line speed:
37 Mb

[#7]

What's the speed estimate on here http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput for your number?
Mine was "up to 66.4"  but I've just checked for where we rented a couple of years ago (at the top of Nappers Wood) - that says "up to 38.4mb", so depending on where you are, maybe 38 is the best you can get :S

[#8]

Yes it says that, but I cant understand why as the distance is similar!

[#9]

Hi,
The estimate might be based on the settled rate that you are now seeing at your property. I can place an order for you to be moved onto the 80/20 product to see if we can get those speeds pushed up for you?

[#10]

Not sure exactly where you are, but  if the BT checker is saying "up to 38.4" for you, I guess your line's a lot longer than mine - mine goes overhead straight down the main road, and we're only two houses in from there.

[#11]

Quote from: Chris

The estimate might be based on the settled rate that you are now seeing at your property. I can place an order for you to be moved onto the 80/20 product to see if we can get those speeds pushed up for you?

Yes please

Quote from: ricmelia

Not sure exactly where you are, but  if the BT checker is saying "up to 38.4" for you, I guess your line's a lot longer than mine - mine goes overhead straight down the main road, and we're only two houses in from there.

Mine goes to a pole then who knows!

[#12]

Thanks for getting back to me. No problem, I've just placed that order for you, so it should complete at some point tomorrow.
Let me know how you get on

[#13]

Thanks!
If its changed in my Member Centre does that mean its done? Or just done your end?

[#14]

Hi,
This doesn't reflect if the modify order Chris placed had completed, however it has completed so you should now see the improved speeds.

[#15]

I've taken a quick look at your connection and here are the current stats:
Downstream Speed: 64.5 Mbps
Upstream Speed:    20.0 Mbps