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21CN has come early
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- Re: 21CN has come early
21CN has come early
19-01-2010 9:29 PM
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Apprently Burnham on sea exchange has been upgraded to 21CN already.
WWBURN is the code.
anyone know?
WWBURN is the code.
anyone know?
Message 1 of 9
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Re: 21CN has come early
19-01-2010 9:38 PM
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Definitely enabled - see http://community.plus.net/21cn-exchange-availability/ and search for the code
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 9
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Re: 21CN has come early
19-01-2010 10:19 PM
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would i of already been upgraded to 21cn, still using adsl1 technology
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Re: 21CN has come early
19-01-2010 10:23 PM
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That is possible - but you would have received emails about it if you had.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 9
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Re: 21CN has come early
23-01-2010 11:40 AM
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Has anyone else been told by plusnet that speed faults they are experiencing will have to wait until after 21CN migration to be further investigated?
My speeds dropped off considerably 2 weeks ago from averaging around 7000kbs to a fluctuating 200 to maximum 2000kbs. I raised a fault ticket for it and 2 days ago I was informed that no further action could be taken to address this until my exchange has completed it's 21CN migration, which may take up to 5 weeks.
My speeds dropped off considerably 2 weeks ago from averaging around 7000kbs to a fluctuating 200 to maximum 2000kbs. I raised a fault ticket for it and 2 days ago I was informed that no further action could be taken to address this until my exchange has completed it's 21CN migration, which may take up to 5 weeks.
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Re: 21CN has come early
23-01-2010 12:02 PM
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I think that if an order has been placed has been placed for migration then it prevents them raising a fault on the line.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 6 of 9
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Re: 21CN has come early
23-01-2010 12:19 PM
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The most frustrating thin about my current fault and it being attributable to this so called euphoric upgrade is that it took my persistence to actually get them to admit this was it's cause. Until 3 days ago they were insisting their upgrade works were not to blame for my speed issues.
I only got their " Good News" announcement of 21CN upgrade at my exchange 5 days after raising the fault ticket!
I only got their " Good News" announcement of 21CN upgrade at my exchange 5 days after raising the fault ticket!
Message 7 of 9
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Re: 21CN has come early
25-01-2010 8:38 AM
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Quote from: lank111 Apprently Burnham on sea exchange has been upgraded to 21CN already.
WWBURN is the code.
anyone know?
It is indeed upgraded. I was moved on to ADSL2+ on the burnham exchange a week or so ago.
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Re: 21CN has come early
25-01-2010 4:34 PM
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@lank111, you're still on ADSL. Your move to 21CN completes on the 5th February.
@davelbluee, the move to 21CN will not be the cause of your issues (as it hasn't happened yet) but may very well fix them (hence us not raising the issue until the order completes). The order will be complete a week today.
@davelbluee, the move to 21CN will not be the cause of your issues (as it hasn't happened yet) but may very well fix them (hence us not raising the issue until the order completes). The order will be complete a week today.
Message 9 of 9
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