*21CN ONLY* Do you think your PN profile is not updating as it should?
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
16-03-2012 11:21 AM
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That was good when the speed dropped below 6.5 but it's currently at 6.95.
Not a lot I know but maybe if it's given a nudge it will start to move of its own accord in the future.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
16-03-2012 12:10 PM
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Thanks Jojo
It's not a lot, but when your at the bottom end of the line-speed ladder it makes a big difference
Mfiles
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 1:01 AM
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My Plusnet profile is set at 14.3 for the last 4 days, and my current BT profile is set to 17.7
I did post a thread on the subject, to ask if i should request the IP profile match, and i was advised to post here.
Thanks again, and a special thanks to JoJo for sorting the re-training on my line, everything's really good now.
Gary
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 10:31 AM
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Quote from: garyten Can i ask please for my profile to be updated.
Done.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 10:49 AM
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Quote from: billnotben Could my profile be given a nudge. It's been stuck on 6.5 since the Jurassic age.
Any chance my profile could be given a kick start.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 11:48 AM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 12:11 PM
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BT speedtest says "IP Profile for your line is - 20.97 Mbps" stable over the weekend at least
(but started at 24.4Mbps when openreach finally did my FTTC on Monday)
https://portal.plus.net/my.html?action=data_transfer_speed says 4Mb.
Online speedtests have been giving me about 4Mbps through the week, but once I got 18Mbs, then it went back to 4Mbps.
This morning a speed test gave me about 17Mbps, despite the plusnet profile.
Will it reset to 4Mbps again?
Can you change it so it defaults to nearer BT's IP profile?
Or do I have to wait till the end of the 10 days? (It's 7 days just now)
(I also raised this at the end of my long OpenReach FTTC saga ticket #50560398, but this seems the place to go for this issue.)
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 2:47 PM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 2:50 PM
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Quote from: billnotben
Quote from: billnotben Could my profile be given a nudge. It's been stuck on 6.5 since the Jurassic age.
Any chance my profile could be given a kick start.
Done.
Quote from: jamesbri Could someone take a look at my profile. Thanks
Done (although they were very nearly aligned anyway).
Quote from: aclow Can you change it so it defaults to nearer BT's IP profile?
Or do I have to wait till the end of the 10 days? (It's 7 days just now)
Done, and I've bounced your ticket back to you.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 2:55 PM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 4:06 PM
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Although seems to be working all ok now also Open Reach were messing about in street & cab sorting neighbours line problems so maybe it was something intermittent there too , heres hoping anyway but a huge increase for a while now
BT shows this anyway and been sort of around that for a good while
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 13.84 Mbps
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
19-03-2012 4:59 PM
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I have raised your profile to 13800 to allow for your new BT IP profile. This should take effect shortly.
Jojo
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
22-03-2012 10:08 AM
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BT profile has been 6.24M for several days now, but PN profile seems to be stuck at 5.2M.
Any chance of a manual reset?
Thanks
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
22-03-2012 10:26 AM
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Quote from: whisky Any chance of a manual reset?
Done.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
22-03-2012 11:00 AM
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