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21CN Network Problems - 06/04/09

Community Veteran
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Registered: ‎08-06-2007

21CN Network Problems - 06/04/09

BT have suffered a Major Service Outage in Ilford which may be affecting 21CN ADSL2+ triallists.
Plusnet have posted a Service Status here.
The 21CN Maintenance page here also has the following information:
Quote
Serious Incident Briefing
Serious cable damage incident in East London
Issue No. 1 Issued on: 05/04/2009
Reason For SI (SI Criteria): Serious cable damage incident in East London
This briefing on a cable damage incident in East London is for all Communications Providers.
Openreach can confirm that, following significant damage, by a third party, to cables in a deep underground tunnel on the afternoon of Saturday 4th April, a large number of end users in parts of East London are currently experiencing a loss of service.
A third party contractor has caused significant damage to one of our deep underground tunnels resulting in the loss of service to a large number of end users in parts of East London.
Due to the nature of the damage, which happened 32 meters below street level, and the restricted access to the site, it is not possible at this stage to provide an exact timeframe as to when service will be restored to all customers.
Because of the severity of the damage, the tunnel is completely blocked and to restore the cables they will need to be brought up to the surface either side of the tunnel and then routed over land through existing and new duct. The new duct is being built today as we gain permission to close roads and do the necessary work.
As a consequence of this large scale operation it may be some days before we see all services fully restored.
Openreach engineers are working extremely hard to resolve this situation and we have already successfully restored service to a number or affected end users in the early hours of Sunday morning using alternative methods of connection.
We would like to apologise to all impacted customers.
Further updates will be sent as the situation changes

Plusnet have also raised a P1 Priority problem here
Please note that it appears that 21CN ADSL2+ triallists will likely be affected, with the main symptom being lower than usual speeds.  Plusnet will update as more information becomes available.
B.
19 REPLIES 19
jmd
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Re: 21CN Network Problems - 06/04/09

It does not just mean lower speeds but also the connection being lost - I have only been able to connect for a few minutes at a time until about 11.30am today since Saturday afternoon and it seems to be staying connected for a while now but still slooow........................
James
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Re: 21CN Network Problems - 06/04/09

Yes - connections are very intermittent and suffering from about 50% upstream packet loss, making browsing *very* difficult.
maranello
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Re: 21CN Network Problems - 06/04/09


Does this mean that all scheduled moves onto the trial are on hold until the situation is resolved?
My other car isn't a Ferrari
James
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Re: 21CN Network Problems - 06/04/09

The only orders that I'm aware of are Barry's and my parents.
My parents are in the Isle of Wight for the week and Barry didn't mind his order completing.  Hopefully the problems will be fixed soon - we'll see what BTs next update is.
maranello
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Re: 21CN Network Problems - 06/04/09

Quote from: Jameseh
The only orders that I'm aware of are Barry's and my parents.

and mine, surely   Smiley
Quote
Question topic: Your Question | ID: 28383087  Open
'He who works miracles' Training/Comms 11:27am, Thursday 2nd April 2009
Dear Mr <me>,
This is to confirm your order to move to ADSL2+ is progressing fine. It is due for completion on: April 9th.

Our Reference:1-3899899295
Kind regards,
'He who works miracles'

My other car isn't a Ferrari
James
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Re: 21CN Network Problems - 06/04/09

Sorry, I keep on forgetting which orders I've placed Smiley
jmd
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Re: 21CN Network Problems - 06/04/09

Jameseh -will any updates appear here as I still cannot get to Plusnet member pages [it keeps disconnecting when I try!!  - so does that have some implications for PN?] and when is next update due from BT?
James
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Re: 21CN Network Problems - 06/04/09

Hi Josie,
Are you able to get to this page?
http://usertools.plus.net/status/email.php
If so, you can request that we send you email copies of servicestatus notifications like the one that we've only recently posted.
We'll update it once we have further news.
scootie
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Re: 21CN Network Problems - 06/04/09

and me tomorrow.
if the 8th was not an auto thing and based on standard adsl provisioning.
if it is tomorrow i am still happy for it to go ahead
James
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Re: 21CN Network Problems - 06/04/09

I've checked Barry's new service today.
It's not dropped for over 4 hours, he's syncing at 16Mbps and I'm pinging him at 16ms, so it appears to be fine.
Community Veteran
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Re: 21CN Network Problems - 06/04/09

FWIW, I'm on ADSL2 and having no problems aside from occasional sporadic slowdowns.
Community Veteran
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Re: 21CN Network Problems - 06/04/09

Quote from: Jameseh
I've checked Barry's new service today.
It's not dropped for over 4 hours, he's syncing at 16Mbps and I'm pinging him at 16ms, so it appears to be fine.

hmm, is that all?  i was expecting better Wink

/dodge
B.
scootie
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Re: 21CN Network Problems - 06/04/09

barry if your not happy you can swap for my line  Grin
jameseh i take it the 8th is right then. as it looks a very manual ticket Wink i didn't know if the date was right
James
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Re: 21CN Network Problems - 06/04/09

Yep, the orders take 5 working days (a week).
Yours completes tomorrow.