21CN ADSL2 - How can i tell?

[#1]

Don't bother phone as the staff over the phone won't adjust your current line speed. They will tell you to wait for 72 hours before BT profile wil be updated on Plusnet Profile. Just wait till PN staff come here and will sort it for you. This forum is excellent help from jojo, adam and other pn staffs.

[#2]

lol, i wont bother with the phone then and just wait to hear from them here.
thanks again
Nicksy

[#3]

Jojo has already altered it - see her post

Quote from: Joanne

Hi nicksy, As Jim says, yes you have. I've just ran a check on your sync speed and set the profile on our side to 16400. You should see the increase shortly. The reason you hadn't seen the increase was because our system hadn't picked up the new profile as yet. Jojo

So can you please post the Current Line Speed as I requested

[#4]

No worry, your welcome! May I ask how far away from your telephone as your sync rate is pretty good

[#5]

Yes oldjim is correct please post here your Current Line Speed via your member site, make sure you log in to view it.  Log in, look on the left side panel Connection settings and click that, and click High Speed Broadband.
Here is my example one:
High-speed Broadband
Telephone number:
   01*********
Phone exchange:
   CUCKOO OAK
Estimated line speed:
   5Mb (This may vary between 4Mb and 8Mb) - Checked on 2011-12-17 22:16:03
Current line speed:
   13.6 Mb
You need to look at the bottom one Current line speed and post back.

[#6]

i am sorry...
Phone exchange:
    DESBOROUGH
Estimated line speed:
    7Mb (Accurate to within +/- 1Mbit) - Checked on 2012-01-04 10:08:05
Current line speed:
    16.4 Mb
i will not be able to reply for afew hours i have to run out, but again, i thank you for all your help!
Nicksy

[#7]

So that isn't the  problem.
Two possibilities
The BT system has got itself in a tizzy
You are connecting to the router using wireless

[#8]

Try reboot router to see if it kick in 16.4Mb, if not, turn off router for 30 mins and switch back on, it might kick the 16,4Mb back on. If not, then the problem could be your router not support ADSL2+ (???) oldjim say could be wifi issues (have you got N wi fi ?)

[#9]

The problem is very unlikely to be the router as the sync is  absolutely solid and it wouldn't be if it wasn't ADSL2 compatible

[#10]

hi, sorry or the late reply..
before i was running tests on my main pc that is connected to the router via Wi-Fi.  im not able to plug the main pc into the router with a cable sadly, but i was able to get hold of a laptop to test it out that way and the test results are better as follows:

so im thinking its a wireless issue? is there anything i can change on the router that might ix the problem? i have the tompson GT585 V7

[#11]

Try ethernet from router to pc direct

[#12]

i can't ethernet the PC to the router as i dont have along enough ethernet cable, and the pc is in another room due to BT only putting a phone socket in the tiny back bedroom 

[#13]

Can get 25 Metres ethernet cable cheaper from ebay

[#14]

yeah, i'll try and get a hold of a very long ethernet cable then

[#15]

Good price here (20 Metre long but many house only need at least 20 Metre long): http://www.ebay.co.uk/itm/20M-CAT5e-RJ45-ETHERNET-LAN-NETWORK-PATCH-LEAD-CABLE-/290414081980?pt=UK_C... or if you feel need 30 Metre long and here is: http://www.ebay.co.uk/itm/30M-CAT5e-RJ45-ETHERNET-LAN-NETWORK-PATCH-LEAD-CABLE-/280638287245?pt=UK_C...
I brought mine 30 Metre from this guy and it come next day, pretty fast!