20CN: Profile not updating
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20CN: Profile not updating
07-05-2013 10:56 AM
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My IP Profile from the BT speed test is 6.5.
The portal shows my current line speed as 6.
I hope the changes made for 21CN as reported here haven't messed it up for 20CN!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 20CN: Profile not updating
07-05-2013 11:00 AM
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I'll give the profile a nudge this side to make sure we're not restricting you.
Re: 20CN: Profile not updating
07-05-2013 11:38 AM
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So what is going on with the IP Profile on the BT speed test?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 20CN: Profile not updating
08-05-2013 7:56 AM
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Perhaps Chris could check that for you as any further inconsistency would highlight other major problems at your exchange.
Have they fixed the Test-head yet?
You could try another BT speedtest after 1000 and recheck your Current Line Speed as Plusnet's scripts should have completed by then.
I believe that I may have on very rare occasion seen an incorrect high profile from the BT speedtester, but the last time was certainly some time ago. The BT speedtester certainly hasn't given me an incorrect profile recently in accordance with published DLM data for 20CN.
My sync speed which is normally just above the 6.5Mbps threshold (7392) has been either side of that of late because I've been playing with modem/routers and the BT speedtester has correctly reported the dropped profile (rather promptly) when I've had a 6.5Mbps profile and sync speed has gone below 7392! It has taken the usual annoying 4-5days to move from the 6 to 6.5Mbps profile.
However, I can't say the same for updates to the Current Line speed, whether this has been because of Delta reports or Plusnet scripts will need clarification. That said, in common with 21CN users according to the multitude of reports on this forum, Profile drops and corresponding Current Line Speed drops happen quickly - within (24) hours.
However increases don't happen or take days after the increase in BT IP profile.
The last long delay that I'd recently seen was no increase after 12 days, but whether that would have continued or not I don't know as I had a sync speed reduction thereafter. That said, 3 days ago DLM managed to up my profile after 4 days 40minutes uptime and the Current Line speed got updated within 3 or 4 hours! (could have just caught the 1705/1805 script run?).
I'll post back later when my current speed will have been up for 24hours.
Re: 20CN: Profile not updating
08-05-2013 8:20 AM
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Re: 20CN: Profile not updating
08-05-2013 8:40 AM
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Interestingly, in spite of overnight having had a reconfiguration of the service I'm using from BT, the IP Profile is still the crazy figure.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 20CN: Profile not updating
08-05-2013 9:35 AM
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Tried a consistency check last thing yesterday and tried another today, both failed so I'd suggest an SNR reset to be honest - let us know if you'd like to go for that and we'll get it placed.
Re: 20CN: Profile not updating
08-05-2013 9:50 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 20CN: Profile not updating
08-05-2013 10:45 AM
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If it turns out that 20CN Delta reports are going to be implemented in the same way as you have reported for 21CN, then I'm afraid the complaining will start at a high level!
Re: 20CN: Profile not updating
08-05-2013 11:08 AM
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Re: 20CN: Profile not updating
08-05-2013 11:15 AM
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Re: 20CN: Profile not updating
13-05-2013 9:34 AM
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The question does remain though as to whether the scripts have been running over the last few days as updates have not occurred.
Re: 20CN: Profile not updating
13-05-2013 9:39 AM
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Re: 20CN: Profile not updating
13-05-2013 9:44 AM
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But IF the Delta reports have come through with no change on 20CN, then have the scripts been run?
Re: 20CN: Profile not updating
18-05-2013 7:28 AM
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- Re: 20CN: Profile not updating