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20% Loss On Upload

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Dabbler
Posts: 10
Thanks: 1
Registered: ‎05-03-2019

20% Loss On Upload

Hi All,

I am seeing 20% loss of packets when trying to upload via my board service. Does anyone have any ideas how we can improve the upload? 

 

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 812
Thanks: 141
Fixes: 40
Registered: ‎24-04-2017

Re: 20% Loss On Upload

Hi @bigjognuk, thanks for getting in touch and I'm sorry to hear you've been having broadband performance issues as of recent. I've checked the connection this side and it looks like the signal strength for your line is set too low which explains when your devices seem connected but nothing loads up or you get buffering and this would certainly explain the packet loss you've seen as of recent.

The good news is it's a fairly easy fix and I have placed an order to up your signal strength which should complete in the next hour. If you then turn the router off and then on again in a hour or later the connection should be back to normal for you. Let us know how it goes.

 Ben Devine
 Plusnet Help Team