2 payments taken
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- Re: 2 payments taken
2 payments taken
22-09-2007 8:14 AM
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Thought id let fellow customers know ive just checked my bank and plusnet have taken this months payment twice
Great cheers plusnet im £20 down for 5 days thankyou very much
Re: 2 payments taken
22-09-2007 10:16 AM
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Please accept my apologies again.
Re: 2 payments taken
22-09-2007 10:29 AM
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Re: 2 payments taken
22-09-2007 10:36 AM
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I was told this morning that money would be refunded automatically......
Now your telling me to send bank statement
Nah aint happening ill contact my bank and tell its a unautorised transaction and let them rasie a fraud case as its money taken without consent....
Re: 2 payments taken
22-09-2007 10:38 AM
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thanks
Re: 2 payments taken
22-09-2007 10:39 AM
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Quote from: James_H Poor form that the customer has to mess about to get a refund.
PN have the records of payments taken in their database - it won't take much effort to get a developer to whack together a quick script to validate the records and ensure that each customer has only been charged once.
If it were me that had been charged twice, I'd expect the first response to mention compensation in some form for the act of taking the money twice, plus something to compensate for the work that you are asking me to do to show you that you've been silly, plus some sort of goodwill measure too.
(ie - we are really sorry, we'll refund the sum taken incorrectly, plus the amount taken correctly by way of apology, your billing cycle will return to normal next month.)
[me=James_H]goes to check my bank account....[/me]
Couldnt agree more James this is unthinkably bad on plusnets part, to be honest im now short for the next week as i said before cheers plusnet ill be changing to direct debit next month and removing card details because at least then if you take more than your entitled to I can then instruct my bank to claw it back
One cheesed PN customer
Re: 2 payments taken
22-09-2007 10:40 AM
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The bank will prevaricate a lot though.
This way it becomes the Banks problem.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: 2 payments taken
22-09-2007 10:40 AM
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I'm sorry for any confusion.
Re: 2 payments taken
22-09-2007 10:40 AM
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Re: 2 payments taken
22-09-2007 10:42 AM
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Quote from: Emma As far as I am aware we do not have any records of the double billing which is why we need to check with the processing company and cross reference. We do not need personal details on the statement. Also I believe it was just payments taken on the 18th.
thanks
ok so i was lied to this morning, lets get this straight if I never raised this thread then I would never have gotten a refund in 5 days as told by the CS agent this morning....
Re: 2 payments taken
22-09-2007 10:45 AM
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Quote from: itsme So the problem could be at the bank? Therefore the best course of action is for the OP to contact his bank?
nope called the bank they said they can only claw back Direct Debits, card payment refunds are better if i go throught he source which is plusnet..
Re: 2 payments taken
22-09-2007 10:46 AM
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I can check your account for you if you wish however I'm not in till later on this evening.
Re: 2 payments taken
22-09-2007 10:47 AM
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Quote from: Emma Hi if you've already been in touch with someone it was not made clear in your first message. I gave you information regarding this based on what you told us in the original message. If customer services have told you that then it will be done.
I'm sorry for any confusion.
Quote from: Emma I've never said you've been lied to i said if you've been told this then it will be done, your billing may not be related to this.
I can check your account for you if you wish however I'm not in till later on this evening.
my username is svenhatch
Can you please check my account is having a refund processed also as james mentioned a good will gesture from plusnet perhaps ....
I was told my account was within the batch of payments taken on the 18th
cheers
Re: 2 payments taken
22-09-2007 10:49 AM
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See http://www.financevictims.co.uk/direct-debits/index.htm
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: 2 payments taken
22-09-2007 10:50 AM
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thank you
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