18 months of spot on service then........Completely awful
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18 months of spot on service then........Completely awful
31-12-2018 12:32 AM
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Re: 18 months of spot on service then........Completely awful
31-12-2018 12:49 AM
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Re: 18 months of spot on service then........Completely awful
31-12-2018 11:58 AM - edited 31-12-2018 11:59 AM
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Hi @Ghostleader,
I'm sorry that you've been experiencing problems with your connection and for the poor experience that you've had in regards to the customer service. I've passed on feedback about this.
I've tested your line today and the test is indicating that the line is currently syncing at 14.2mbps, which is above the line's estimate of 5-10.5mbps. However, there are a number of errors on the line which will be restricting the speed and performance of the connection on your side.
xDSL Status Check | |||
Circuit ID: | CBUKXXXXXXXXX | Service ID: | BBEUXXXXXXXXXXXX |
Telephone NO.: | NA | Test Executed On: | 31-12-2018 11:40:03 |
xDSL Status Test Summary | |||||
Sync Status: | Circuit In Sync | ||||
General Information | |||||
NTE Status: | NTE Power Status: | Unknown | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 19.9 | 36.0 |
SNR Margin: | 19.9 | 6.0 |
Errored Seconds: | 12 | 5 |
HEC Errors: | 0 | |
Cell Count: | 29731 | 264911 |
Speed: | 448 | 14280 |
Maximum Stable Rate (KBPS): | 9088 | Fault Threshold Rate (KBPS): | 7270 | ||
Mean Time Between Retrains (Seconds): | 86300 | Mean Time Between Errors Upstream (Seconds): | 70 | ||
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 111 | ||
Custom Thresholds | |||||
MTBR_RED: | MTBE_RED: | ||||
MTBR_GREEN: | MTBE_GREEN: |
Our support team have attempted to reduce the errors on your line by adjusting the SNR margin, but this hasn't resolved the problem. As this is the case, we'll need to arrange an engineer visit so that this can be investigated further. Please can you reply to the ticket here with your availability for an engineer? If you get back in touch on here once you've done this, we'll get this booked in for the earliest available suitable appointment.
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