135k IP Profile for more than 24 Hours
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135k IP Profile for more than 24 Hours
06-01-2011 3:44 PM
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I've recently had some issues with my line - long story short - BT engineer visited and sorted by 12 midday yesterday.
Problem is, whilst my sync is now back at a rock solid 4064k, My IP profile seems stuck fast at 135k According to http://www.kitz.co.uk/adsl/IPprofile.htm#Adaptive_Max_Logic I should have seen an IP profile change in around 4 hours, as 3500/135 *100 = 2592% increase.
Any chance someone at PN can kick off IP profile change for me please.... pretty please Cheers
- Chris
Re: 135k IP Profile for more than 24 Hours
06-01-2011 5:13 PM
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Do I need to raise a ticket?
Re: 135k IP Profile for more than 24 Hours
06-01-2011 5:14 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 135k IP Profile for more than 24 Hours
06-01-2011 7:21 PM
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- Chris
Re: 135k IP Profile for more than 24 Hours
07-01-2011 9:01 AM
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Re: 135k IP Profile for more than 24 Hours
07-01-2011 10:45 AM
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You only raised this a a question rather than a fault. I have now passed this over to the faults team for you.
Jojo
Re: 135k IP Profile for more than 24 Hours
07-01-2011 12:08 PM
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Thanks Jojo!
Re: 135k IP Profile for more than 24 Hours
08-01-2011 3:58 PM
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Next problem: Plusnet's "Current line speed" setting at https://portal.plus.net/my.html?action=data_transfer_speed is still wrong, so throughput is still dire.
So what now? Do I have to raise another ticket? Who's palm do I need to grease to get that to happen? Come to think of it, I'm regularly greasing Plusnet's palm on a monthly basis, and so far what has been done by PN to help me with all of this?
Please don't all shout at once.....
Re: 135k IP Profile for more than 24 Hours
08-01-2011 4:11 PM
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Re: 135k IP Profile for more than 24 Hours
09-01-2011 5:47 PM
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IMHO the ticketing system isn't all that great, but as you know is needed. These forums are not monitored (officially) at the weekends by PN staff so it will be monday morning before the likes of JoJo interacts.. Hopefully by then you will already have had the auto change in the PN profile..
Re: 135k IP Profile for more than 24 Hours
10-01-2011 12:46 PM
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Your profile is now showing 3000 with PN and BT.
Jojo
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