0.84 download speed - please help!

[#1]

Hi, my usually reasonable broadband speed has dropped to 0.84. This happened once before when there were updates made to the line and a fault with Plusnet meant that my line had been banded (Plusnet told me this). I never had these problems in the years I was with Sky. I assume that Plusnet have banded my line again - can it please be reset? Thank you

[#2]

It sounds like you did not follow the advice given to to you last time by @Townman here

[#3 · Accepted solution]

Hi @beffbug 

Sorry to hear you're getting slow download speeds!

I've just performed a few tests and can see that your line is not banded, it's on the standard profile for your ADSL service.

Your router in Syncing at just over 12.2Mbps. This speed is towards the higher end of the Estimated Speed Range our suppliers have provided for your line. I've popped a copy of the test result below and highlighted the speed results in green  so you can see this; 

xDSL Status Test Summary
Sync Status:		Circuit In Sync
General Information
NTE Status:		NTE Power Status:	PowerOn	Bypass Status:

	Upstream DSL Link Information	Downstream DSL Link Information
Loop Loss:	13.6	29.0
SNR Margin:	6.5	10.5
Errored Seconds:	0	5
HEC Errors:	0
Cell Count:	1263891	33776423
Speed:	1219	12275

 I also ran a test on your Phone service for good measure (harking back to the reply @Townman posted on a previous thread of yours regarding a faulty Phone line being a possible cause of poor Broadband service) and I'm glad to report that this test has come back with "No Fault Found". 

Looking at your RADIUS logs, I can see you have had a constant session for 97 days - this is possibly one of the longest continuous sessions I have seen!

Can I ask if you are experiencing these poor speeds on a device connecting via WiFi or through a physical LAN cable? 

If you're using WiFi, then take a look here for information on how to improve this. 

Could you please set up a wired connection, run a speed test here and let us know the results? 

Thanks a lot! 

Alisdair 

[#4]

Morning Alisdair,

Thank you for providing a productive answer! It looks like your statistics have found the problem - apparently the router has not been turned off in 97 days! In light of this, I turned it off for a short while and restarted it, and now both wired and WiFi speeds are around 10 Mbps. Looks like a genuine case of 'have you tried turning it off and on again'

Thanks again for your help,and sorry I didn't try power cycling first! Just thought it must be the same error as last time. Well, lesson learned.

Cheers Alisdair!

[#5]

 

No worries at all @beffbug! Thanks for letting me know.

You have yourself an amazing weekend. 

 - Alisdair