topic Smart cap 'talk to us' number issue. in Mobile App testing

Smart cap 'talk to us' number issue.

goldenfibre — Wed, 12 Sep 2018 12:36:20 GMT

Got one feedback about smart cap. How can deaf person hear if get through to customer support because if I click Talk to us, it just dial through to pn customer support but there is no special way to get through to 18001 (text relay service for deaf people) as it will making difficult for me and other deaf. Can't PN change it to change smart cap of my choice with a click £2 to £25 etc without speaking to customer service but only allow once per month to change.

Can't use Talk to us for deaf users

Moderator's note by Adie (Dvorak) tweaked topic title

Re: Smart cap 'talk to us' number issue.

dvorak — Wed, 12 Sep 2018 12:37:25 GMT

Moderators Note.
Post split into its own topic for better visibility and to keep other thread more on topic.

Re: Smart cap 'talk to us' number issue.

JonoH — Wed, 12 Sep 2018 12:44:39 GMT

Hi @goldenfibre pleased you're enjoying the app so far.

There's an update (currently scheduled for next week) that will give you another contact method that will be much more friendly for our hard of hearing and deaf customers.

Re: Smart cap 'talk to us' number issue.

JonoH — Thu, 13 Sep 2018 08:22:38 GMT

You'll be pleased to know that our app has been through a full accessibility review with a team of people who specialise in making sure that our app is as easy to access and use for a wider group of people as possible.

Look out for more tweaks coming soon

Re: Smart cap 'talk to us' number issue.

JonoH — Mon, 17 Sep 2018 14:36:51 GMT

You should now see a much more accessible option available to you!

Messaging, from here you can type out the support you need and we'll get back to you when we get to your request.

Hope you like it