topic Re: App invalid refresh token in Mobile App testing

App invalid refresh token

Lozwell — Sun, 18 Nov 2018 08:16:32 GMT

I've had the same error in the app for 2 days now and have been unable to access anything.
It doesn't load any page, they all say
"error 30, invalid refresh token"
I did also get an error about connection to the EE API once when I was refreshing but I think that's a red herring.
I also cleared the app cache and restarted my phone but still nothing.

Re: App invalid refresh token

pkw — Tue, 20 Nov 2018 21:59:02 GMT

I thought I was the only one, glad I'm not!

Check out my thread here:

https://community.plus.net/t5/Mobile/Mobile-app-issues-Error-30/td-p/1586594

Flagged with PN staff but no reply.

Re: App invalid refresh token

HarryB — Fri, 23 Nov 2018 10:15:03 GMT

Apologies for the delayed response @Lozwell.

I'm also really sorry to see your other thread was missed @pkw.

Please could you both confirm what make and model of phone you're using along with the operating system and version (e.g iOS 9, Android 8.1 etc.)
Could you also confirm if you've tried uninstalling the app and re-installing again from the app store.

Along with this information, please drop me a PM with the mobile number for your account as we may require (Although not guaranteed at this point) an engineer to contact you regarding these problems for further investigation.

Thanks.

Re: App invalid refresh token

pkw — Fri, 23 Nov 2018 13:41:09 GMT

Thanks @HarryB

I'm using Sony Xperia M4 and Android 6.0.1. I've tried reinstalling the app which didn't help.

Re: App invalid refresh token

HarryB — Fri, 23 Nov 2018 17:27:42 GMT

Thanks for that @pkw, I've passed those details over to the relevant people for you.

Re: App invalid refresh token

pkw — Mon, 03 Dec 2018 11:06:11 GMT

Well, the refresh token error doesn't appear anymore but now every time I open the app it just shows old data and I have to manually pull down to force it to refresh every time!

Re: App invalid refresh token

Gandalf — Mon, 03 Dec 2018 17:50:14 GMT

I've nudged the relevant person that my colleague Harry emailed.

We'll update you regarding this when we hear back.

Apologies for any inconvenience this causes.