topic Re: Data usage times in Mobile App testing

Data usage times

spraxyt — Tue, 11 Sep 2018 22:29:06 GMT

iOS app. The times of day in the Itemised data usage display always show as 00:00 instead of the correct value. The equivalent Minutes and Texts screens display times correctly.

Screen shot attached

Re: Data usage times

JonoH — Wed, 12 Sep 2018 09:38:26 GMT

Thanks for letting us know! Personally I'd like to see the time removed as its irrelevant to the bill.

Re: Data usage times

pjmarsh — Wed, 12 Sep 2018 10:11:56 GMT

If the time was removed, then shouldn't the multiple lines per day be merged into one daily total? Is the time on there, if correctly displayed the time of the day, or the amount of time that the data was used over?

Re: Data usage times

JonoH — Wed, 12 Sep 2018 10:20:39 GMT

Not sure, but I'd argue knowing how much you used all day is all you really need to know.

Re: Data usage times

pjmarsh — Wed, 12 Sep 2018 10:30:42 GMT

Quite possibly, though it can be useful knowing when in the day you used a chunk of data if you are trying to work out where all your allowance has gone! I've got a third party app that gives that breakdown, along with your location at that time. I've found a few interesting things out via that when examining my own usage.

Re: Data usage times

bobpullen — Wed, 12 Sep 2018 11:24:06 GMT

I spotted and raised this one the other day. @JonoH, is there any merit in collating a list of acknowledged issues/feedback and stickying to avoid duplication?

There were a few other issues I raised too, and I got the impression some of them had been acknowledged/were being worked on.

Re: Data usage times

JonoH — Wed, 12 Sep 2018 11:25:26 GMT

When I get a list of known bugs I'll create a topic and list them and mark them as resolved if they're fixed in a version update.

Re: Data usage times

spraxyt — Wed, 12 Sep 2018 11:43:38 GMT

@JonoH wrote:

Not sure, but I'd argue knowing how much you used all day is all you really need to know.

That view might well depend on the plan one is on and whether usage is ones own or that of a family member. Clearly for those with small allowances, a day of high usage might need a usage time breakdown. I don't think having to call in for this fully exploits the benefit of an app.

Perhaps this flags up a possible future development. Provide an option for (say) daily, six-hourly, hourly totals, maybe with non-dailies on a sub-screen.

Re: Data usage times

JonoH — Thu, 13 Sep 2018 08:20:24 GMT

It looks like this is working correctly (from the app's point of view) but the way that we receive the metered usage currently makes displaying any kind of accurate time stamp for data usage impossible (for now). As such we'll be removing this in a future update.

Re: Data usage times

spraxyt — Thu, 13 Sep 2018 11:16:52 GMT

Is the usage supply (currently) accurate enough to provide approximate hourly usage to answer questions such as "can you tell me when I used that amount of usage today?". Though I guess that would be a question to support rather than the app.

Re: Data usage times

JonoH — Thu, 13 Sep 2018 11:56:53 GMT

The data comes in twice per day in 2 blocks if I recall correctly, that means the nearest we could get is telling you if it was used in time period A or B

Re: Data usage times

spraxyt — Thu, 13 Sep 2018 12:49:13 GMT

Thanks for that insight. Removing the Time column certainly makes sense in this context - when this is removed is it intended to retain both chunks? My thoughts are to do so.

Re: Data usage times

JonoH — Thu, 13 Sep 2018 14:11:38 GMT

I'm not sure at this time, I'd remove both chunks if it was my decision or we will be constantly explaining why it's in 2 sections.

Re: Data usage times

spraxyt — Thu, 13 Sep 2018 20:56:53 GMT

I think a daily total is desirable, to pinpoint days when data usage was high.

Re: Data usage times

spraxyt — Tue, 18 Sep 2018 10:49:51 GMT

Up to Friday 14/09/2018 (off screen in the image below) I had two chunks of data per day on the itemised data usage display. On Saturday and Sunday just one. However from Monday two chunks show again.

Was a change made on the server then reverted?

Re: Data usage times

pjmarsh — Tue, 18 Sep 2018 11:01:21 GMT

Mine is showing the same as David's

Re: Data usage times

JonoH — Tue, 18 Sep 2018 12:25:10 GMT

I'm not sure, lets see if it happens again.

Re: Data usage times

aesmith — Fri, 21 Sep 2018 14:28:53 GMT

Mine (IOS) is showing three chunks for yesterday. First has "data" with lower case "d" and a zero value, the following two have "Data" with uppercase "D" and showing various figures under Amount.

I would also add that Mobile Data has been switched off on my phone for some time, so in reality the figures should all be zero - unless this was a side effect of installing the app.

Re: Data usage times

spraxyt — Fri, 21 Sep 2018 19:42:06 GMT

iOS app. I also have 3 chunks of data for yesterday; one tagged "data" (lower case d) and two tagged "Data" (capital D) as with all other entries. The "data" one recorded zero, the other two small amounts consistent with periods away from WiFi.

I don't know specifically if this is the case, but it is possible that a small "leak" of data could happen from general housekeeping even though mobile data is turned off. Is the usage more than 0.1MB? That usage is recorded for me even when the phone has been on WiFi all day.

Re: Data usage times

aesmith — Mon, 24 Sep 2018 11:31:13 GMT

The two amounts were 0.7 and 0.9meg, however it's not shown any usage since those entries on 20th September. I'm going to guess that I didn't actually have data switched off on that day, although I can't think of any reason why that would have been the case.