topic Re: clearing cache and cookies in Tech Help - Software/Hardware etc

clearing cache and cookies

penneck — Thu, 19 Mar 2026 17:31:02 GMT

One of the businesses I deal with has sent me an email telling me that because they are about to do some change to their on-line security, all of their customers must change their password by a certain date. Try as I might, it wont accept my new password. Worse still it has stopped accepting my old password. I managed to get a message to them advising them, and they set a new password and told me what it was. It worked I got into my account, but it immediately put me into their process for changing their password to one I wanted. I changed the password, which it didn't complain about, but didn't accept it either, so I'm still having to use their password.

I told them, and they gave me yet another password, which when I tried to use it wouldn't work - their first password did though.but again it puts me straight into the Reset Password thing again, and again it didn't work. They did suggest that maybe my cache and cookies should be cleared, so at the end of this tale of woe, my question to the forum is "how do I clear my cache and cookies?

Thankyou for any help

Re: clearing cache and cookies

RobPN — Thu, 19 Mar 2026 19:58:04 GMT

@penneck

You could always try this ...

Re: clearing cache and cookies

bmc — Thu, 19 Mar 2026 21:23:19 GMT

@penneck

Close down all programs and re-boot your PC.

Brian

Re: clearing cache and cookies

jab1 — Thu, 19 Mar 2026 21:51:58 GMT

@penneck Which OS, and which browser, are you using?

Re: clearing cache and cookies

penneck — Sat, 21 Mar 2026 14:05:18 GMT

Hello @jab1, sorry for the delay in replying. Life has been a bit hectic over the last few days.

I'm using Win 7 and Chrome

Re: clearing cache and cookies

penneck — Sat, 21 Mar 2026 14:06:42 GMT

Hello @bmc .

Have done that- more than once

Re: clearing cache and cookies

penneck — Sat, 21 Mar 2026 14:11:21 GMT

I tried something similar to your Search method, but the answer came back pointing to something which wasn't there on my pc (at least it wasn't visible, but didn't suggest where in what the answer to my problem was hiding

Re: clearing cache and cookies

jab1 — Sat, 21 Mar 2026 14:50:03 GMT

@penneck wrote:

Hello @jab1, sorry for the delay in replying. Life has been a bit hectic over the last few days.

I'm using Win 7 and Chrome

Long time since I used W7, and I've never used Chrome, but does this help? https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Re: clearing cache and cookies

Champnet — Sat, 21 Mar 2026 14:54:42 GMT

Wise free disk cleaner may help :

https://www.wisecleaner.com/wise-disk-cleaner.html