topic Re: Unreliable email in Tech Help - Software/Hardware etc

Unreliable email

penneck — Wed, 11 Feb 2026 18:46:20 GMT

Ever since Greenby took over being our email service (28/01/26), my email service has become very iffy. The latest incident is that I have been locked out of the email service all day. It complains about it is either having a problem with my username or my password. This is on both of my email accounts, and when it tells me there is a problem, it doesn't differentiate between username or password, it just states "Authentication failed for username or password"

Is anyone else having problems like this?

Re: Unreliable email

SimonC1 — Wed, 11 Feb 2026 18:52:39 GMT

Suggest you join the rest of us on the Email subforum. I can't get my emails either and it seems to be some series of problems going on for most of the day, judging from the number of different posters.

Regards,

Simon

Re: Unreliable email

penneck — Wed, 11 Feb 2026 19:01:28 GMT

Okay Simon, thanks for letting me know. Are you with Greenby as well, or are other email service providers having problems?