topic Re: Outlook - Windows 11 - Email Preview - Attachment - PDF in Tech Help - Software/Hardware etc

Outlook - Windows 11 - Email Preview - Attachment - PDF

lachlan79 — Fri, 31 Oct 2025 09:48:35 GMT

Good morning

When I open an email with a Word attachment. In the preview screen, I try to print the word file, but it sends it straight to PDF and fails. Yet when I open Word in Desktop it prints fine to printer. How do I stop Print Preview automatically goes to PDF mode in Outlook?

Regards

Andrew

Re: Outlook - Windows 11 - Email Preview - Attachment - PDF

Baldrick1 — Fri, 31 Oct 2025 09:54:39 GMT

Moderator's note:
Thread moved from Email to Tech Help

Re: Outlook - Windows 11 - Email Preview - Attachment - PDF

Champnet — Fri, 31 Oct 2025 10:05:48 GMT

@lachlan79 Check default printer in Outlook, (File Print Printer) it may be different to Word default printer.

Re: Outlook - Windows 11 - Email Preview - Attachment - PDF

lachlan79 — Fri, 31 Oct 2025 10:31:48 GMT

Yes default printer is Printer. This only happens in Email preview mode. Once I open document fully, and print, it prints fine.

Re: Outlook - Windows 11 - Email Preview - Attachment - PDF

Champnet — Fri, 31 Oct 2025 12:03:11 GMT

Having trouble replicating the problem, which versions of outlook & word ?

Re: Outlook - Windows 11 - Email Preview - Attachment - PDF

lachlan79 — Fri, 31 Oct 2025 18:32:51 GMT

Thanks for your reply.

I checked in with Microsoft and they couldn't solve the problem either.

Windows 11. When I try to print from a preview of Word document in Outlook. Rather than print it, it tries to print it as a PDF and then fails.

However, in desktop word, file prints fine to my printer, and my printer is set as default. Its just an issue in email preview section.

Re: Outlook - Windows 11 - Email Preview - Attachment - PDF

Dan_the_Van — Fri, 31 Oct 2025 18:40:42 GMT

@lachlan79

What make and model printer are you using? Sometimes the answer is with the associated app that comes with the printer.

Having it (the printer) 'set as default' might the wrong setting.

Re: Outlook - Windows 11 - Email Preview - Attachment - PDF

Champnet — Fri, 31 Oct 2025 18:46:53 GMT

Are you using new outlook ? If so this may help :

https://support.microsoft.com/en-gb/office/error-when-trying-to-print-a-word-document-attached-to-an-email-in-new-outlook-for-windows-0174cf27-dd8f-4098-bc10-689efe960f8c

Re: Outlook - Windows 11 - Email Preview - Attachment - PDF

lachlan79 — Sat, 01 Nov 2025 13:03:41 GMT

This is exactly the issue, oh well

Moderator's note: Fix allocation corrected