topic Motorola IP Camera no internet connection, connection not secure in Tech Help - Software/Hardware etc

Motorola IP Camera no internet connection, connection not secure

Shaun505 — Wed, 22 Oct 2025 13:37:25 GMT

Hi I have had 2 of these Motorola indoor cams over the years and used both since having Plusnet and both were working fine, basic easy setup, plug n play but on Monday the newer one decided to disconnect and will no longer connect to the Hub 2. The older one is U/S but my doorbell cam also states "unsecure connection" and has never been connected to WiFi due to this. Im stumped and require help please.

Re: Motorola IP Camera no internet connection, connection not secure

Mav — Wed, 22 Oct 2025 14:06:50 GMT

Moderator's note(s):

Thread moved from Broadband to Tech Help.

Re: Motorola IP Camera no internet connection, connection not secure

s7eveyorkshire — Wed, 22 Oct 2025 18:31:31 GMT

Might be worth trying to connect after disabling the 5ghz WiFi band off the hub2 then after connecting the camera (hopefully) re-enabling it, if you look on the YouTube Plusnet channel or search here there are a few videos that will cover it or at least get you into the settings on the router to get where you need to be usually does the trick as I had similar with my video doorbell

Re: Motorola IP Camera no internet connection, connection not secure

Shaun505 — Wed, 22 Oct 2025 18:49:04 GMT

Hi thank you for your reply and suggestion I will have another go tomorrow and try that and see 👍😊