topic Error message when using Gmail app on my phone to access plusnet email in Tech Help - Software/Hardware etc

Error message when using Gmail app on my phone to access plusnet email

mrwizard — Fri, 03 Oct 2025 12:05:44 GMT

Starting today I have been getting the error message in the attached image on two different android devices. Despite this message I can still send and receive email. I have not got any other notifications indicating what actual action I need to take is.

The message reads "To continue, you'll need to take additional action
Your account or device settings require you to complete additional steps before using the Gmail app"

Is anyone else seeing this or know how to resolve it. On my pc I am having no issues accessing my email via Outlook or via the webmail client.

Re: Error message when using Gmail app on my phone to access plusnet email

dvorak — Sat, 04 Oct 2025 20:26:58 GMT

Moderators Note

This topic has been moved from Email to Tech Help

Re: Error message when using Gmail app on my phone to access plusnet email

Rach_H — Mon, 06 Oct 2025 15:15:59 GMT

Hi @mrwizard,

Welcome to the Community!

I'm sorry to hear you're seeing this error message. Have you reached out to the Google Help team to query why this is happening?

Rach