topic Re: TP Link not helping in Tech Help - Software/Hardware etc

TP Link not helping

SMB — Fri, 08 Aug 2025 19:48:15 GMT

Hello.
We have just had Plusnet full fibre installed after having regular broadband with sky. My son has a PC upstairs which he uses for gaming. He always needed to connect a tp link to the Ethernet port of the old hub downstairs with another tp link plugged in his room upstairs as we don’t want Ethernet cable all up the hallways and landings etc. Worked fine with the old broadband but not getting good speeds at all with full fibre. We have the Plusnet Hub Two. Is there a specific tp link he should use?

Re: TP Link not helping

bmc — Fri, 08 Aug 2025 20:23:11 GMT

@SMB

Is your son in the room above where the router is or elsewhere in the house?

I ask because ethernet cables are best, especially for gaming. Though you don't want to run cables indoors you could get someone in the run the cable externally. Not the cheapest option but gives you a solid starting point upstairs and is future proof.

Brian

Re: TP Link not helping

Dan_the_Van — Fri, 08 Aug 2025 20:25:13 GMT

@SMB

Make sure you are not using the WAN port. This port is located next to the DC power socket.

Re: TP Link not helping

SMB — Fri, 08 Aug 2025 20:33:40 GMT

He does attach an Ethernet cable to the tp link from the hub two (the yellow port). I’m not keen on having cables inside or outside the house lol. Well, not unless he pays for it but he’s likely to move out in the next couple of years and it did work ok with regular ‘slow’ broadband with sky. It’s a shame as he was really looking forward to having decent speeds at last but it’s actually no better, maybe even worse. His room is next floor up but not directly above the room with the router but it is on the same side of the house.

Re: TP Link not helping

SMB — Fri, 08 Aug 2025 20:35:31 GMT

The only cables in any WAN port were put in by the engineer and clearly marked in bright red. I’ve not changed anything as installed by the engineer. Just the yellow Ethernet cable into a yellow Ethernet port on hub.

Re: TP Link not helping

Dan_the_Van — Fri, 08 Aug 2025 20:41:55 GMT

Sorry, should have read your post correctly.
Are you referring to powerline adapters, if so which one are you using? There should be no compatibility issues.
A suggestion might to resync them to each other.

Re: TP Link not helping

SMB — Fri, 08 Aug 2025 21:00:40 GMT

Hi. It’s a TP Link Powerline Adapter AV600. Model TL-PA4010.

I think we needed to repair them then use the WPS button on the Hub Two. Let’s see if this helps!!

Re: TP Link not helping

Dan_the_Van — Fri, 08 Aug 2025 21:09:03 GMT

I use those devices, no issues connected to a Hub Two.
If you just have two PA4010 devices then you use the button on the front of them, not the hubs WPS button

Re: TP Link not helping

SMB — Sat, 09 Aug 2025 07:16:24 GMT

It looks like I threw away the Ethernet cables we had been using. Will the thick white Ethernet cable that came with the Hub Two be suitable to connect to the powerline adapter from the router? I note different cables have different ‘CAT’ numbers on them and I’m not sure if that makes a difference. Also, can the powerline adapters be paired whilst in separate rooms or can I do it from the locations they will be used?

Re: TP Link not helping

Dan_the_Van — Sat, 09 Aug 2025 07:27:14 GMT

The ethernet ports on the PA4010 are limited to100Mbps by design, so any CAT5 cable or above should work.

Probably easier to pair them next to each other as they can viewed during the process.

There is a windows app "TP PLC utility" which can be used and is found here

https://www.tp-link.com/uk/support/download/tl-pa4010/

Re: TP Link not helping

Baldrick1 — Sat, 09 Aug 2025 08:14:13 GMT

Moderator's note:
Thread moved from Full Fibre to Tech Help

Re: TP Link not helping

krusty — Sat, 09 Aug 2025 10:11:20 GMT

As dan said, the PLA (power line adapter) in question has a 100mbit ethernet port.

You basically have 3 options

a) get a gigabit pla, look for av1000+ plus systems, around £60 plus. Of course how new your wiring will directly affect speeds.

b) try using a wifi mesh system

c) as much as you don't them, have an external ethernet cable going up to your son's room in a conduit behind the guttering.

Re: TP Link not helping

Dan_the_Van — Sat, 09 Aug 2025 10:20:09 GMT

@SMB

I get a maximum of around 90 Mbps through my adapters which are on the same ring main.

A couple of forum members have mentioned getting around 150 Mbps using faster devices.

Also as @krusty said.

Re: TP Link not helping

krusty — Sat, 09 Aug 2025 10:25:27 GMT

Mine varied on some av600 (100mbits ethernet ports).

Personally i'd go with the external conduit route, as thats two holes which can be repaired very quickly after removal.

Re: TP Link not helping

bmc — Sat, 09 Aug 2025 11:19:19 GMT

@SMB wrote:
He does attach an Ethernet cable to the tp link from the hub two (the yellow port). I’m not keen on having cables inside or outside the house lol. Well, not unless he pays for it but he’s likely to move out in the next couple of years and it did work ok with regular ‘slow’ broadband with sky. It’s a shame as he was really looking forward to having decent speeds at last but it’s actually no better, maybe even worse. His room is next floor up but not directly above the room with the router but it is on the same side of the house.

I suspect external cabling wouldn't break the bank - perhaps less than £100. The main decision would be whether to terminate the cables in ethernet wall sockets or just run the cable into the room with wall plugs to cover the hole in the wall. The latter would be quicker / cheaper.

All that's needed is two drills to take the cable out and then back in. run the cable, tack it to the external wall, fit wall plugs and then fit the ethernet connectors. I'm not a tradesman but I can't see it taking more than an hour. Just make sure good quality external ethernet cable is used.

As previously stated it gives a strong starting point upstairs and is future proof. I would phone a couple of local companies to get a rough qoute.

Briam

Re: TP Link not helping

SMB — Sat, 09 Aug 2025 12:12:50 GMT

Thank you. We might try a higher PLA as you suggested. The speeds are still much better than they were when we had soles of just 32. He was just expecting it to be nearer the 500 that’s all.

Re: TP Link not helping

SMB — Sat, 09 Aug 2025 12:18:08 GMT

Thank you. I think we will see how he gets on with the link or perhaps a higher spec link before considering external cables. He is getting better speeds than he did when we had standard broadband but now we have full fibre he’s getting around 100 but may try the higher spec link too compare.

Re: TP Link not helping

MisterW — Sat, 09 Aug 2025 12:39:41 GMT

@SMB

The speeds are still much better than they were when we had soles of just 32. He was just expecting it to be nearer the 500 that’s all.

You'll be lucky to get anywhere near 500Mb out of a PLA!

I have a pair of 1000AV ones (TL-PA7017) , as @Dan_the_Van said earlier, they max out at around 150Mb when on the same electrical circuit. Connect them across different circuits and you'll drop below 100Mb.

The AV2000 ones like the TL-PA9020P will give better performance but how much better I'm afraid I don't know.

Re: TP Link not helping

krusty — Sat, 09 Aug 2025 12:43:13 GMT

@SMB thanks for responding, in many forums people quite often don't reply to threads.

With the AV1000,1200,1300 or av2000 ones the biggest constraint is the house wiring. getting 100mbits (assuming thats via a speed test) is pretty good for av600.

I would say getting 500mbits from even av2000 is pushing it.

Re: TP Link not helping

krusty — Sat, 09 Aug 2025 12:44:18 GMT

i was doing 30 to 60 on av600, sometimes into the low 10s