topic connecting home alarm dialler does no longer work in Tech Help - Software/Hardware etc

connecting home alarm dialler does no longer work

Albi11 — Tue, 29 Jul 2025 14:34:03 GMT

before going full fibre I had a dialler that used my phone line when my house alarm was activated now with no phone line how do I get my alarm to connect to my phone I under stood Plusnet could supply a voice box or Voip box that could do this help please.

Re: connecting home alarm dialler does no longer work

jab1 — Tue, 29 Jul 2025 14:50:11 GMT

@Albi11 I understand your concern, but have you talked to your alarm providers? My understanding is that who should be ensuring their equipment works when connected to a system which does not use the PSTN.

Re: connecting home alarm dialler does no longer work

MisterW — Tue, 29 Jul 2025 15:22:19 GMT

@jab1 its a bit more basic than that, having moved to Full Fibre from Plusnet, @Albi11 now has no phone service!

how do I get my alarm to connect to my phone I under stood Plusnet could supply a voice box or Voip box that could do this

From where did you get the information that Plusnet could supply a voip box ? Plusnet are not providing a voip service at all

Re: connecting home alarm dialler does no longer work

Baldrick1 — Tue, 29 Jul 2025 15:25:35 GMT

@Albi11 wrote:

I under stood Plusnet could supply a voice box or Voip box that could do this help please.

Where did you get this information?

You ideally need a totally different dialler that connects directly to the router. Whilst a VoIP ATA may do this with your current device, Plusnet are not providing the necessary VoIP service needed for this to work.

If you are connecting this to a security monitoring company then, as @jab1 suggests, you need to talk to the alarm provider. If you ar simply using this to phone to, for example, your mobile, then you need to talk to your chosen third party VoIP provider.

Re: connecting home alarm dialler does no longer work

jab1 — Tue, 29 Jul 2025 15:31:36 GMT

@MisterW wrote:

@jab1 its a bit more basic than that, having moved to Full Fibre from Plusnet, @Albi11 now has no phone service!

how do I get my alarm to connect to my phone I under stood Plusnet could supply a voice box or Voip box that could do this

From where did you get the information that Plusnet could supply a voip box ? Plusnet are not providing a voip service at all

I realise that. Sorry, I meant to come back and add a comment along the lines of ' @Albi11 , did you not check with your alarm provider what options they could offer when you no longer had a phone line?', but got distracted.

Re: connecting home alarm dialler does no longer work

MisterW — Tue, 29 Jul 2025 15:40:49 GMT

@jab1 ICBW but I got the impression we're talking about a basic home alarm system which can be programmed to dial a preset number when the alarm is triggered.

Re: connecting home alarm dialler does no longer work

jab1 — Tue, 29 Jul 2025 15:46:47 GMT

OK, @MisterW , in that case I give up. However, until the OP comes back with more detail...

Re: connecting home alarm dialler does no longer work

outcast — Tue, 29 Jul 2025 16:21:47 GMT

@Baldrick1 wrote:

@Albi11 wrote:

I under stood Plusnet could supply a voice box or Voip box that could do this help please.

Where did you get this information?

I don't think it's unreasonable to come to that conclusion if you follow this Plusnet announcement -

Do you or someone you know use a telecare alarm?

@Albi11 you could try phoning the digital switchover alarm helpline -

@James_B wrote:

If you are a Plusnet customer with a telecare alarm, please get in touch on 0800 079 0009 to let us know.

The provision of VoIP adaptors as a solution for most other types of alarm will likely be the same as for telecare alarms.

From here - https://digitalphoneswitchover.com/telecare/

... you must call the landline provider. They will help make sure your alarm keeps working though the switchover, and they can tell you whether you need an upgraded device, new adapter, device battery backup, or a mobile phone backup.

Re: connecting home alarm dialler does no longer work

Baldrick1 — Tue, 29 Jul 2025 20:31:37 GMT

@outcast

The reason for asking users of telecare devices to get in touch will probably be to ensure that they are contacted and advised to move to EE, who will be able to advise and provide their version of VoIP. There’s no offer to provide the service. This option is available to the.OP. If they ring Plusnet they will enable the transfer without invoking cancellation charges.

The OP will still have to make sure that their alarm will work with the EE Digital Phone service.