topic Re: Can't connect extender in Tech Help - Software/Hardware etc

Can't connect extender

Rufusbear — Fri, 21 Mar 2025 10:28:22 GMT

Tried for days to connect my tp-link RE550 extender to my new plus.net 2 hub. Find the extender on the tether app via the cloud but extender keeps coming up with no Internet connection. I've even plugged it in beside the hub with a short ethernet cable but there is no result. Worked instantly with my old BT hub. I reset the extender to factory settings a nd restarted the hub. No joy.
Anyone able to help? Thanks

Re: Can't connect extender

jab1 — Fri, 21 Mar 2025 10:32:28 GMT

Just a thought, @Rufusbear . Try temporarily disabling the 5Ghz band on the Hub, install the extender and try it. If it works, re-enable the 5Ghz.

Re: Can't connect extender

Dan_the_Van — Fri, 21 Mar 2025 10:43:23 GMT

@Rufusbear

Have you tried using WPS to sync the two devices together?

Re: Can't connect extender

Rufusbear — Fri, 21 Mar 2025 11:27:40 GMT

Thanks for that advice. Am now connected. Really appreciate it.
ATB