topic Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser in Tech Help - Software/Hardware etc

I can't cope with modern technology and technical jargon. Intermittently no phone or message servcie

berniemoore712 — Fri, 13 Dec 2024 16:14:22 GMT

Don't know where to start. Where might the problem lie? Plus.net is supplier of broadband and mobile whilst at home. Smarty is network supplier whilst away from home. I have an Apple iPad8 mobile phone. The problem is that I cannot make or receive phone calls or messages - but only intermittently. Probably 80% of the time all is good.

I've tried turning all components off and back on again. Sometimes this remedies the problem, but not always. As far as I am aware I haven't changed any phone settings.

Also this morning, somebody tried to contact me, using a "number withheld" number Obviously I didn't receive the calls. They have suggested that I might have to change something on my phone to enable me to receive such calls, and suggested I contact my phone provider. Any suggestions?

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

jab1 — Fri, 13 Dec 2024 16:27:33 GMT

Are the calls you can't receive when at home (on PN) or away from home (when you will be on the Smarty(Three) network?

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

berniemoore712 — Fri, 13 Dec 2024 16:32:08 GMT

Thanks for such a quick reply John. Phone won't work sometimes, both at home on Plus.Net or away from home on Smarty.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

jab1 — Fri, 13 Dec 2024 16:43:55 GMT

@berniemoore712 No problem. I don't know how technical you are (not very, by the sound of it 😀 ) but do you have Wi-Fi calling enabled on your phone? This should resolve the poor phone signal, at least while you are at home. To enable it, or check if it is enabled, go to your phones control panel, select the phone app and open it. There should be an option on it (possibly in the 'calls' section to check this. Sorry, I have an iPhone 12, which is configured slightly differently, so you may have search around a bit.

As to when you are out and about, Three do seem to have some 'not-spots' for some people, unfortunately, there is little you can do about that, I'm afraid.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

Gel — Fri, 13 Dec 2024 16:49:32 GMT

You can check 3's network status in given postcode here;
https://www.three.co.uk/support/network-and-coverage/network-support

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

bmc — Fri, 13 Dec 2024 16:49:43 GMT

@berniemoore712

PN will not be providing your mobile coverage when you're at home. They closed their mobile service a while back.

What might be happening is you have WiFi calling enabled so the phone is using the PN connection to make / receive calls. If so, your call problems are nothing to do with PN as such.

Brian

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

berniemoore712 — Fri, 13 Dec 2024 17:01:56 GMT

Yes, I am home at the moment and YES wi-Fi is connected to Plus.Net

The next line says Bluetooth and this is shown as On

Next line Mobile Data - should this be ON (which then shows Roaming ON. Should it be ON permanently?

or should it be Mobile Data OFF in which case no mention of Roaming.

I have also checked EE coverage and it's saying excellent.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

berniemoore712 — Fri, 13 Dec 2024 17:03:35 GMT

Three's network , (as per your link - thank you) is shown as excellent.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

berniemoore712 — Fri, 13 Dec 2024 17:06:55 GMT

Oh deary me..... I am totally lost now. We did away with our Plusnet landline and phone number, and I THOUGHT I would then be using Plus.Net for mobile use whilst at home via their broadband supply. Have I got it all wrong???????

Thanks for your reply.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

jab1 — Fri, 13 Dec 2024 17:07:32 GMT

So - what is showing in the top left of your phones home screen?

You only need 'mobile data' on if you wish to use such as texting or mobile apps away from home - mine is usually 'off' as I really only use the phone as a phone when out and about - with no issues.

If your mobile service is provided by '3', then you should check their coverage, as advised by Gel above, not EE.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

jab1 — Fri, 13 Dec 2024 17:10:44 GMT

@berniemoore712 wrote:

Oh deary me..... I am totally lost now. We did away with our Plusnet landline and phone number, and I THOUGHT I would then be using Plus.Net for mobile use whilst at home via their broadband supply. Have I got it all wrong???????

Thanks for your reply.

For phone calls, your phone will still be connected to the '3' network.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

RobPN — Fri, 13 Dec 2024 17:19:02 GMT

@jab1 wrote:

You only need 'mobile data' on if you wish to use such as texting or ...

I suspect you don't need mobile data for texting @jab1

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

Dan_the_Van — Fri, 13 Dec 2024 17:21:29 GMT

@berniemoore712

You need mobile data on to make wifi calls, roaming is only for when you are traveling abroad.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

jab1 — Fri, 13 Dec 2024 17:21:45 GMT

OK, @RobPN - sorry for my ignorance - it is not something I do often, so forgot its abilities - sorry. 😉

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

jab1 — Fri, 13 Dec 2024 17:23:29 GMT

@Dan_the_Van I can make calls from my mobile when out and about, and as I said, my 'mobile data' is disabled.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

Dan_the_Van — Fri, 13 Dec 2024 17:39:44 GMT

@jab1

Deleted duff post 😐

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

RobPN — Fri, 13 Dec 2024 17:26:51 GMT

@Dan_the_Van wrote:

@berniemoore712

You need mobile data on to make wifi calls, roaming is only for when you are traveling abroad.

No @Dan_the_Van , you don't need mobile data on to make WiFi calls.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

jab1 — Fri, 13 Dec 2024 17:31:23 GMT

Thanks, @RobPN . That is true - my mobile data is off, but the phone quite often drops to Wi-Fi calling, as the nearest '3' mast is 1.1/2 -2 miles away, although it works OK if I turn Wi-Fi calling off, on the phone.

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

Dan_the_Van — Fri, 13 Dec 2024 17:35:59 GMT

Sorry I appear to have a brain failure

You need to be connected the the hubs WIFI to make WiFi calls, nothing to do with mobile data

Re: I can't cope with modern technology and technical jargon. Intermittently no phone or message ser

berniemoore712 — Fri, 13 Dec 2024 17:35:41 GMT

John, I'm going to have to go sit in a darkened room.....

I have just used my mobile phone to call another number. It's working at the moment, top left hand on screen says Wi-Fi call.