topic Re: Firefox Update Problem in Tech Help - Software/Hardware etc

Firefox Update Problem

Jonpe — Thu, 03 Oct 2024 19:10:51 GMT

I've never had any problems with Firefox updates but when trying to update as requested today, I get a message that

Platform version 130.0 is not compatible with min Version130.0.1 max Version 130.0.1

Although the program list in Control Panel shows that I have FF 130.0.1, when I try to launch it, I just get a 'blank FF browser' that looks like it is trying to launch.

Rebooting the computer has not made any difference, and I can't find any relevant information by Googling.

Anyone else had this problem?

Re: Firefox Update Problem

jab1 — Thu, 03 Oct 2024 19:14:26 GMT

@Jonpe Very strange - just checked and the latest release, as shown on the official FF site is 130.0 - released 01/10/2024, so something is strange with your 'update' message - 130.0.1 isn't released.

Re: Firefox Update Problem

Jonpe — Thu, 03 Oct 2024 19:17:53 GMT

Thanks @jab1 . Yes, I'm pretty sure the version offered was 130.0

In any case, if the offered version wasn't compatible with my system, it should just have left me with the version I had.

Re: Firefox Update Problem

jab1 — Thu, 03 Oct 2024 19:33:30 GMT

You said you ended up with 130.0.1 - which isn't on the official release channel. What prompted you to update, and what was your previous version?

EDIT: Something strange going off - the original page I took the 01/10/2024date from has disappeared, to be replaced by one that says 130.0 was issued to release channel users 03/09/2024 and 130.0.1 on 17/09/2024.

What OS are you using?

Re: Firefox Update Problem

Jonpe — Thu, 03 Oct 2024 20:21:59 GMT

Windows 10

Yes, it looks like 130.0.1 was released in mid-September.

A message appears in the top right-hand corner of the browser when an update is available and I can Install or Dismiss. I usually click Dismiss and install it via the drop-down menu when I'm not busy doing other things which is what I did today. I always install FF updates so my previous version would have been the latest one. The list of programs in Control Panel show that 130.0.1 was installed 17/09/2024 which is the date of Mozilla's release notes for that version.

Re: Firefox Update Problem

jab1 — Thu, 03 Oct 2024 20:26:05 GMT

If 130.0.1 won't work for for some reason that I can't fathom, uninstall it, and install 130.0 direct from Mozilla - you shouldn't lose any bookmarks etc. doing it that way.

Re: Firefox Update Problem

Jonpe — Thu, 03 Oct 2024 20:48:42 GMT

I now notice that the error message says 131.0, not the 130.0 that I said in my OP although I'm pretty sure I copied it down correctly. 131.0 would make more sense since the previous version was 130.0.1

130.0.1 was working fine since 17/09

Re: Firefox Update Problem

jab1 — Thu, 03 Oct 2024 20:52:07 GMT

That makes more sense, @Jonpe - 131.0 certainly hasn't been released! I suggest you uninstall the corrupt 'version' you have and re-install 130.0.1.

Re: Firefox Update Problem

RobPN — Thu, 03 Oct 2024 20:57:29 GMT

@jab1

I don't use firefox, but it seems that version was released Oct 1st.

https://www.mozilla.org/en-US/firefox/131.0/releasenotes/

Re: Firefox Update Problem

Jonpe — Thu, 03 Oct 2024 20:58:31 GMT

Is 130.0.1 now working for you?

If I uninstall, won't I lose my history, favourites etc?

I can't see a place where I can choose which version to download, just the latest version.

Re: Firefox Update Problem

jab1 — Thu, 03 Oct 2024 21:00:27 GMT

So it was, @RobPN - must have misread something somewhere. I won't see it yet though as Ubuntu don't release their version until a while later.

Re: Firefox Update Problem

jab1 — Thu, 03 Oct 2024 21:03:55 GMT

@Jonpe wrote:

Is 130.0.1 now working for you?

If I uninstall, won't I lose my history, favourites etc?

I can't see a place where I can choose which version to download, just the latest version.

As I said in my reply to Rob above, Linux/Ubuntu are later to push updates out, so I'm still currently on 130.0

No, if you uninstall , your profile, with all that data, remains, and is merged.

Re: Firefox Update Problem

RobPN — Thu, 03 Oct 2024 21:04:28 GMT

@Jonpe

I don't use Win10 or Firefox, but I'm wondering if Windows System Restore would be worth trying (assuming you have it enabled)?

Re: Firefox Update Problem

Jonpe — Thu, 03 Oct 2024 21:14:23 GMT

I think System Restore is just for the OS.

Re: Firefox Update Problem

jab1 — Thu, 03 Oct 2024 21:22:22 GMT

It is a while since I used a Windows System restore - a long while - but IIRC it restores your machine in total to the state at the restore point you choose.

Re: Firefox Update Problem

jab1 — Thu, 03 Oct 2024 21:29:57 GMT

Just to add, @Jonpe , personally I would just uninstall FF and reinstall, using System Restore could foul-up other changes you have made, emails received etc. after the date of the restore point.

Re: Firefox Update Problem

Jonpe — Thu, 03 Oct 2024 22:10:32 GMT

I took your advice @jab1 . When I tried to uninstall FF, I was offered Refresh but got the same error message as previously so I clicked uninstall and reinstalled. Lost my Favourites and History so I might as well have chosen the option to start afresh which was also offered.

FF 131.0 looks very much like Microsoft Edge but I'm still trying to figure out how I can get my browsing history pinned to the left in the traditional way.

Thanks to you and @RobPN for your help.

Re: Firefox Update Problem

jab1 — Fri, 04 Oct 2024 07:12:07 GMT

Sorry you lost that data, @Jonpe . It's is a long time since I had to do are-install of FF, especially on a Windows platform, and somewhere in the back of my mind I seem to recall a way of getting your old favourites etc. back, but it won't come to me at the moment.

Re: Firefox Update Problem

bmc — Fri, 04 Oct 2024 12:39:16 GMT

@Jonpe

In the FF Menu Bar click on View and then Sidebar. Somewhere you get the option of left or rght I seem to recall - possibly in Settings.

Brian

Re: Firefox Update Problem

Jonpe — Fri, 04 Oct 2024 17:53:26 GMT

Thanks @bmc , I Googled it and as soon as I did I remembered how I'd done it seven years ago when I bought this computer.