topic Re: Full Fibre dropping out at several times a day in Tech Help - Software/Hardware etc

Full Fibre dropping out at several times a day

rachelkandt47 — Wed, 04 Sep 2024 13:44:53 GMT

My internet has been cutting out several times a day for the last couple of weeks. Up until now it has been totally fine. I WFH and it drops out sometimes 3 times during a Teams call, which is impacting my work. Does anyone have any suggestions for how to troubleshoot this?

Re: Full Fibre dropping out at several times a day

MisterW — Wed, 04 Sep 2024 14:27:46 GMT

@rachelkandt47 First can we check that you really have Full Fibre.

If you have Full fibre then you will have an ONT like one of these https://www.openreach.com/content/dam/openreach/openreach-dam-files/images/fibre-broadband/fibre-for-developers/guides-and-handbooks/oct-2020-update/1+0%20ONT%20factsheet.pdf

If that's correct, then what state are the LED's on the ONT when you get the drop outs ?

Re: Full Fibre dropping out at several times a day

rachelkandt47 — Wed, 04 Sep 2024 15:27:46 GMT

Oh my bad, it's fibre extra not full fibre. The hub two router is what I have. Keeps dropping off flashing orange.

Re: Full Fibre dropping out at several times a day

MisterW — Wed, 04 Sep 2024 15:33:25 GMT

No problem, its unusual for Full fibre to drop out, hence the question.

I'd suggest reporting a fault as here https://www.plus.net/help/report-a-problem/

Re: Full Fibre dropping out at several times a day

bmc — Wed, 04 Sep 2024 15:41:44 GMT

@rachelkandt47

In a victory for the marketing people FTTC is known as Fibre and FTTP as Full Fibre. Responders on the Forum have got in the habit of checking as so many people get confused by this.

As regards to your problem you need to figure out if it's your WiFi that's dropping out or your router. If it's the former then PN can't really help.

Brian

Re: Full Fibre dropping out at several times a day

MisterW — Wed, 04 Sep 2024 16:11:54 GMT

Keeps dropping off flashing orange.

Router is losing sync!

Re: Full Fibre dropping out at several times a day

bmc — Wed, 04 Sep 2024 16:24:53 GMT

@MisterW

Sorry, missed that bit.

Brian