topic Re: Hub 2 settings to remotely access sansco 16 channel DVR in Tech Help - Software/Hardware etc

Hub 2 settings to remotely access sansco 16 channel DVR

seeker — Sun, 02 Jun 2024 07:09:15 GMT

Hi everyone, can anyone help me in setting up remote access to my CCTV DVR? I now have a plusnet hub 2 and a Sansco DVR with a cat 5 cable between the hub and DVR. Some years ago i had a different router and a different Chinese DVR which someone cleverer than me set up for me to access remotely using a phone app called nviewer. I'm now in a position where I need to start from scratch and my clever friend is no more. Hence is any kind person able to lead me through what to do step by step and in simple English to be able to look at the cameras while out please?

Re: Hub 2 settings to remotely access sansco 16 channel DVR

MisterW — Sun, 02 Jun 2024 07:45:11 GMT

@seeker from what I can see here https://www.isansco.com/Producty/show/id/46/asdownload/1.html the DVR uses a client/server mechanism for remote viewing. If that's the case then you shouldnt need to make any settings on the Hub 2.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

seeker — Sun, 02 Jun 2024 14:40:12 GMT

Thanks for the quick reply.. I will have a go when I get home later. Fingers crossed.☺️👍

Re: Hub 2 settings to remotely access sansco 16 channel DVR

spile — Mon, 03 Jun 2024 06:59:51 GMT

From what I have read the default server port and HTTP port numbers for Sansco products are 8000 and 80 so I would have thought a rule would need to be set up on the router?

Re: Hub 2 settings to remotely access sansco 16 channel DVR

MisterW — Mon, 03 Jun 2024 07:36:19 GMT

so I would have thought a rule would need to be set up on the router?

Why ? if its a client/server architecture then both the DVR and the client make outgoing connections to the server are are linked via that. In this case no rules are needed

Re: Hub 2 settings to remotely access sansco 16 channel DVR

seeker — Mon, 03 Jun 2024 10:32:52 GMT

I ran into problems trying to use Xmeye. I downloaded it to my android phone via Google and opened it. Following the instructions and using the phones reader to extract the DVR serial number from the DVR QR image the setup procedure allowed me to create an account but would not recognize the serial number. Then trying to input it manually I ended up locked out by xmeye.

You tube search brought up a clip of a guy showing how to do it but I can't open the app as I'm locked out 😞. hopefully it's a timeout lock and I can try later.

https://youtu.be/nRG-Y8abFcE?feature=shared

Re: Hub 2 settings to remotely access sansco 16 channel DVR

spile — Tue, 04 Jun 2024 07:10:16 GMT

Why ? if its a client/server architecture then both the DVR and the client make outgoing connections to the server are are linked via that. In this case no rules are neede

Accessing the cameras/lan remotely would need an ingoing connection though. So either port forwarding /upnp or access through a vpn server.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

MisterW — Tue, 04 Jun 2024 07:59:16 GMT

Accessing the cameras/lan remotely would need an ingoing connection though.

No, not with a client/server situation. Both the camera and the client make a permanent connection to the server. So there's an established connection to allow traffic between the camera and the client. This way it avoids the need for port forwarding.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

seeker — Tue, 04 Jun 2024 12:43:13 GMT

I'm becoming more and more confused. I don't see any mention of ports 8000 on the data page of my dvr. 192.168.1.209 shows up on the screen as the dvr address along with media port 34567 and port 80

Re: Hub 2 settings to remotely access sansco 16 channel DVR

seeker — Tue, 04 Jun 2024 12:51:45 GMT

I'm becoming more and more confused. I don't see any mention of ports 8000 on the data page of my dvr. 192.168.1.209 shows up on the screen as the dvr address along with media port 34567 and port 80 .
It's probably irrelevant to my problem but I used to have access to our village hall system (now defunct and using a different system and isp)
I'm no longer a trustee so can't refer but the external access was via xx.xxx.xxx.53:6200/htm/live.htm Which I guess had 6200 for the dvr port?

Re: Hub 2 settings to remotely access sansco 16 channel DVR

Dan_the_Van — Tue, 04 Jun 2024 15:53:34 GMT

@seeker

~~Can you view the cameras when connected to your local network; how with a PC using a browser, phone app or directly on the DVR with a screen, keyboard/mouse connected?~~

~~Are you looking to view the cameras when you are not at home?~~

It appears there is some kind of cloud login, have you created one. Does the DVR show the NAT status for on the page Info Version as connected?

Re: Hub 2 settings to remotely access sansco 16 channel DVR

seeker — Tue, 04 Jun 2024 18:14:02 GMT

I compiled a detailed answer to Dan but it doesn't seem to have uploaded.. To fill in a bit. I have the DVR connected to a local display screen and use the supplied mouse to access the DVR. I have a wired connection between the DVR and the hub 2

I use a tablet over Wi-Fi link to the hub 2 and by typing in the DVR address on the tablet it produces a message unable to connect.

Trying 192.168.1.254 takes me to the hub manager. My devices opens a screen with options to select connections and clicking on no. 1 which is the socket I plugged the connecting cable between dvr and router. I set the name and icon but I'm not confident to change other settings or what to change them to. Plus what is a rule for opening a port?

Sorry to sound obtuse but I'm struggling with this stuff.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

Dan_the_Van — Tue, 04 Jun 2024 18:58:39 GMT

First things to consider:-

For internal connections on your network there would be no need for any firewall rules, firewall rules are between the internet and your home network to block unwanted intrusions.

There is no need to filter out bound traffic with a firewall, so any outbound connection will reach it's destination

Port forward rules are for connections coming from the internet which have to connect to a specific device on your home network.

With a brief read of documents using the link @MisterW supplied for your DVR there is an application XMeye which is required.

Take a look at the attached which is the quick start guide.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

spile — Wed, 05 Jun 2024 06:53:18 GMT

- Accessing the cameras/lan remotely would need an ingoing connection though.

But that would only apply if the server were located outside of the lan. If the server/nvr/NAS was in a lan and you needed to access it remotely, you’d need a tunnel.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

MisterW — Wed, 05 Jun 2024 07:01:03 GMT

But that would only apply if the server were located outside of the lan.

Which is what we are talking about here!

Re: Hub 2 settings to remotely access sansco 16 channel DVR

spile — Thu, 06 Jun 2024 06:45:52 GMT

But that would only apply if the server were located outside of the lan.

Which is what we are talking about here!

Understood, I had assumed the OP was looking to access the DVR without using a cloud service. The source I found only referred to Sansco units that required a tunnel so clearly was not current. Sorry to have caused any confusion.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

seeker — Thu, 06 Jun 2024 07:13:53 GMT

To clarify. I don't know the technical terms but I do want to be able to look at my CCTV system when I'm out and about. As mentioned I used to be able to look at a system at our village hall a few years ago when I was a trustee there (now retired and their system has been replaced both in terms of machine and isp). Up until that time there were two dvrs, one of which was an eBay special and a professionally installed one which was set up for authorized remote viewing. The installer kindly added in access to the eBay unit so at that time I could view the outside areas of the hall and playing field on the pro system and the inside on the eBay system. He made some changes in the router and installed an app called n viewer on my phone to view the various cameras. Sadly I didn't understand what he did but it worked. Could open the app, click on which system I wanted and navigate through the recordings. Based on previous advice here I've tried to install both xmeye and xmeye pro but both attempts ended up in failure if it's possible I'd like to be able to use the n viewer which I was happy with and that's where I'm stuck.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

spile — Fri, 07 Jun 2024 06:41:10 GMT

It sounds as though the previous person you mentioned set up port forwarding on your other router, so I would do the same on the PN one using the port forwarding guide in the Sansco manual and the Plusnet guides here.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

Dan_the_Van — Fri, 07 Jun 2024 08:31:01 GMT

@seeker

I appreciate it confusing you but you need to be able to view the DVR locally before moving on to a remote connection, at the point you can view locally then assistance can be given setting up the port forward rules.

A read through the full user guide is in order, asking questions on the pages your are sure about, clearly you would need to make clear which user guide and exact model number of DVR you are using.

Re: Hub 2 settings to remotely access sansco 16 channel DVR

seeker — Fri, 14 Jun 2024 08:27:00 GMT

Thanks for all the suggestions. I now have access to my dvr using the Xmeye app. I made contact with sansco and eventually cleared out the unknown password from the dvr and replaced it with one of my choosing. This moved me forwards and having reset the Xmeye I now have mobile access to view remotely. I don't know how it does it but it does so although my original question remains un answered I've got a solution 🙂