topic Re: Sky Glass - No Internet in Tech Help - Software/Hardware etc

Sky Glass - No Internet

bangorpootsy — Fri, 26 Apr 2024 16:59:08 GMT

When trying to connect my TV to the Hub two, DHCP assigns an IP Address but no Internet is found.

I’ve tried connecting using WPS and manual connection but without success. It’s like no DNS address is given to the TV.

Does anyone else have the same setup and hopefully a solution?

Re: Sky Glass - No Internet

Mav — Fri, 26 Apr 2024 19:16:08 GMT

I'm no expert in these matters but, until someone more knowledgeable pops along have you tried changing the DNS servers to Google's;

8.8.8.8 and 8.8.4.4

Re: Sky Glass - No Internet

bangorpootsy — Fri, 26 Apr 2024 21:40:12 GMT

Oddly you can’t change the DNS on the Sky Glass. It’s only an Automatic connection using a search or WPS. No opportunity to fine tune.

Re: Sky Glass - No Internet

Dan_the_Van — Sat, 27 Apr 2024 12:31:26 GMT

Have you checked the Sky help pages?

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

It suggest performing a reset, have you done so?