topic moved to full fibre and need help setting up voip in Tech Help - Software/Hardware etc

moved to full fibre and need help setting up voip

mikedundas — Sun, 27 Aug 2023 14:07:50 GMT

Hi, Please keep it simple as I am really not a very Tech person. I have just moved to full fibre and have managed to keep my land line number with A&A. My landline is now not working and i need to set up the VOIP but what do i need to do. A&A advised we purchased an ATA adapter Grandstream HT8xx ATAIPv6 to use with our normal phones.

Can anyone help me set this up please. Where do I plug everything and do i need to change any settings on the Hub 2?

I would really appreciate any help you can give me please.

Thanks

Re: moved to full fibre and need help setting up voip

MisterW — Sun, 27 Aug 2023 14:39:14 GMT

@mikedundas There's some information on the A & A knowledge base here https://support.aa.net.uk/VoIP_Phones_-_Grandstream_HT8xx

although you will need to ignore the bits about IPV6 as Plusnet dont support it yet.

In terms of connections, you connect the HT8xx to a LAN port on the Hub 2 with an ethernet cable and you connect your phones to the FXS port on the HT8xx.

I dont use an HtT8xx myself but there are people on here who do, and hopefully can provide more complete information

Re: moved to full fibre and need help setting up voip

Anonymous — Sun, 27 Aug 2023 14:56:04 GMT

Have you read the A&A help pages to do with that device ?

A&A : VoIP Phones - Grandstream HT8xx

A&A : VoIP Firewall

A&A : VoIP Security

Note that the A&A instructions mention IPv6 - which your Plusnet connection won't do unless you have a 6in4 tunnel configured, but your Grandstream should work fine on your IPv4 connection

I can't help you with the Hub 2 details - as I've never used a Plusnet router.