https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927446#M94619 <P>I have just bought a Hub Two router to use with my Shell Energy (formerly Post Office) ISP service.</P> <P>I currently have an ADSL ACC 107-102 line splitter, with one line connecting into a BT phone socket, and the other for connection to a modem.</P> <P>The Hub 2 instructions tell me to connect one end of the Ethernet cable with red ends into my hub's WAN port, and the other into the Openreach ONT's(??) PORT 1 / LAN 1 port, and NOT to use the Broadband port.</P> <P>The "red" cable does not connect with the splitter, and, if I use a "normal" cable to connect the Broadband port to the splitter, the router's light remains on a steady orange, and I am advised to phone Plusnet for help!</P> <P>Can anyone please explain whether the situation I have can be salvaged, or whether the Hub 2 is incompatible with my clearly old-fashioned system?</P> Sun, 02 Jul 2023 09:32:17 GMT mrick 2023-07-02T09:32:17Z https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927446#M94619 <P>I have just bought a Hub Two router to use with my Shell Energy (formerly Post Office) ISP service.</P> <P>I currently have an ADSL ACC 107-102 line splitter, with one line connecting into a BT phone socket, and the other for connection to a modem.</P> <P>The Hub 2 instructions tell me to connect one end of the Ethernet cable with red ends into my hub's WAN port, and the other into the Openreach ONT's(??) PORT 1 / LAN 1 port, and NOT to use the Broadband port.</P> <P>The "red" cable does not connect with the splitter, and, if I use a "normal" cable to connect the Broadband port to the splitter, the router's light remains on a steady orange, and I am advised to phone Plusnet for help!</P> <P>Can anyone please explain whether the situation I have can be salvaged, or whether the Hub 2 is incompatible with my clearly old-fashioned system?</P> Sun, 02 Jul 2023 09:32:17 GMT https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927446#M94619 mrick 2023-07-02T09:32:17Z https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927448#M94620 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/53764">@mrick</a> The Hubs only work on BT Broadband or Plusnet connections, so are incompatible with your 'Shell' one.</P> Sun, 02 Jul 2023 09:48:04 GMT https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927448#M94620 jab1 2023-07-02T09:48:04Z https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927449#M94621 <P>Hi,</P> <P>You have purchased a Hub two intended for Full Fibre connection, the box would be missing a DSL cable and ADSL filter. Although it should still work with a xDSL connection.</P> <P>Secondly, I understand BT and Plusnet devices will not work off network</P> <P>HTH</P> <P>Dan</P> Sun, 02 Jul 2023 09:48:24 GMT https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927449#M94621 Dan_the_Van 2023-07-02T09:48:24Z https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927450#M94622 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/621">@Dan_the_Van</a> - correct, they only work on a BT BB or PN connection. I seem to recall the Shell service also uses a different authentication protocol.</P> Sun, 02 Jul 2023 09:51:20 GMT https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927450#M94622 jab1 2023-07-02T09:51:20Z https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927452#M94623 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from My Router to Tech Help</P> </DIV> Sun, 02 Jul 2023 09:55:46 GMT https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927452#M94623 dvorak 2023-07-02T09:55:46Z https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927478#M94624 <P>Many thanks for everyone's "Bad News"!</P> <P>Regards,</P> <P>Mike</P> Sun, 02 Jul 2023 13:29:17 GMT https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Plusnet-Hub-Two-incompatible-with-my-ISP/m-p/1927478#M94624 mrick 2023-07-02T13:29:17Z