topic Text not sending number formatted incorrectly in Tech Help - Software/Hardware etc

Text not sending number formatted incorrectly

LizB — Tue, 07 Mar 2023 15:45:08 GMT

I have just tried to send a text but got a message saying it hadn't sent as number was formatted incorrectly. I've checked the number and tried deleting and re-entering it but still won't send. Why is this?

Re: Text not sending number formatted incorrectly

Gel — Tue, 07 Mar 2023 19:37:36 GMT

What's the number you're trying to send to.

Re: Text not sending number formatted incorrectly

jab1 — Tue, 07 Mar 2023 19:41:53 GMT

@LizB Whatever you do, don't post mobile numbers on a public forum.

How is the number formatted on your phone, though? 07xxx xxxxxx or +447xxx xxxxxx?

Re: Text not sending number formatted incorrectly

Dan_the_Van — Tue, 07 Mar 2023 19:56:55 GMT

@LizB

Are you using plusnet mobile, and trying to text a short code number?

I do not think plusnet mobile support short code texting.

Dan

Re: Text not sending number formatted incorrectly

LizB — Tue, 07 Mar 2023 21:21:17 GMT

Gel, I'm not going to post a number on a forum.

Re: Text not sending number formatted incorrectly

LizB — Tue, 07 Mar 2023 21:22:03 GMT

Jab1 it's 07******* but so are lots of other numbers that I send texts to

Re: Text not sending number formatted incorrectly

LizB — Tue, 07 Mar 2023 21:22:41 GMT

Dan_the_van , no it's not a short code just a normal mobile number

Re: Text not sending number formatted incorrectly

jab1 — Wed, 08 Mar 2023 08:07:13 GMT

@LizB wrote:
Jab1 it's 07******* but so are lots of other numbers that I send texts to

OK, @LizB Only suggestion I can think of at the moment is to delete the number from the 'address book', if that is where it is, and re-enter it, if other numbers are not exhibiting this problem, although if you are replying, this suggests that the issue is at the other end, and your correspondents number is somehow formatted incorrectly. Is it one you can call and talk on?

Re: Text not sending number formatted incorrectly

Dan_the_Van — Wed, 08 Mar 2023 08:18:22 GMT

Another thought are you texting a UK number? If you are not you need to replace the leading zero with +<country code>

Example for France it would be +33

A UK number would be 11 digits when the area code is not used.

Re: Text not sending number formatted incorrectly

LizB — Wed, 08 Mar 2023 08:19:29 GMT

I tried that. Tjanks

Re: Text not sending number formatted incorrectly

LizB — Wed, 08 Mar 2023 08:19:46 GMT

Yes it's a UK number

Re: Text not sending number formatted incorrectly

jab1 — Wed, 08 Mar 2023 08:23:04 GMT

@LizB wrote:
I tried that. Tjanks

If that was in reply to my post above, as I asked, can you make a voice call to the number?