topic Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset in Tech Help - Software/Hardware etc

TP-Link TL-WPA4220 - Causes Plusnet Modem to reset

Nickellis — Mon, 27 Feb 2023 13:43:07 GMT

I have just purchased a TL-WPA4220 powerline extender and every so often (I cannot see a pattern) it causes my Plusnet router to reset itself, causing all devices on the network to lose connectivity, There are a number of mentions of this problem on the Internet but cannot find a solution. I have a few days before I return the kit to the shop but before I do, is there anyone here who has experienced the problem and solved it?

Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset

MisterW — Mon, 27 Feb 2023 13:47:52 GMT

@Nickellis Would your router be a Hub one by any chance ?

if so does the event log contain any messages like 'watchdog reset' ?

Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset

Nickellis — Mon, 27 Feb 2023 14:09:10 GMT

Thank you for a prompt reply

Looked at the log and cannot find this message. I did not take a note of the time of the errors, but will do in the future. I have attached the log, since the device was first used to this reply. The MAC address of the TP Link is: 1c:61:b4:4a:83:f6

Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset

Nickellis — Mon, 27 Feb 2023 14:15:53 GMT

Oddly the router went down as I was sending the above message;

I attach the log for that period

Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset

MisterW — Mon, 27 Feb 2023 14:48:01 GMT

I cant see any router reset in there. There is a DSL drop at 14:10:08. I suspect the TP link MAY be causing electrical noise which is affecting the phone line and causing the DSL drop

Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset

Nickellis — Mon, 27 Feb 2023 15:07:30 GMT

Thanks again for the reply, I will continue to monitor the situation, to see if there is a pattern to this.

Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset

Nickellis — Mon, 27 Feb 2023 19:48:01 GMT

Could this issue be something to do with Ipv6? It's just that the logs show no reference to this unless the TP Link is plugged in?

Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset

MisterW — Mon, 27 Feb 2023 19:51:36 GMT

I doubt it but you could always disable ipv6 on the Hub to eliminate it.