Hive DNS issue

ChocolateRat — Mon, 20 Feb 2023 16:12:07 GMT

Hi all,

I was wondering if anyone here has come across this issue and if so could propose a resolution. Recently I've started experiencing issues with Hive, specifically connection via the app. I get 'Oops something went wrong' and it doesn't seem to be able to connect out to the Hive Cloud. I have ruled out any of the Hive devices as I am able to fully function when I disconnect WiFi and use 4G therefore the issue is either my router or DNS (I believe). I am favouring the latter as if it were my router then even 4G connections would fail as it would still provide the route back in. When I am on WiFi it needs to connect out to my.hivehome.com and then back in. When I run a tracert to my.hivehome.com it's using one of the alternate DNS servers 212.159.6.9. I have tried flushing the router's DNS cache but this hasn't sorted it. I am using an Asus DSL-AX82U router.

I am rather losing the will to live so any thoughts would be well received.

Re: Hive DNS issue

RPMozley — Mon, 20 Feb 2023 18:19:12 GMT

Welcome to the community.

The first thing to try as a test is, set a different DNS provider on your router. OpenDNS, Google, Cloudflare or quad9 are reasonably reliable. It should be easy to do with your Asus router.

topic Hive DNS issue in Tech Help - Software/Hardware etc

Hive DNS issue

Re: Hive DNS issue