topic Re: Hub One - Keeps Rebooting Itself in Tech Help - Software/Hardware etc

Hub One - Keeps Rebooting Itself

uttleyd — Fri, 10 Feb 2023 15:26:54 GMT

Hi,

I have an issue that's been ongoing for quite some time now where my Hub One reboots itself, often several times per day.

The device is kept in the open so is well ventilated and doesn't feel hot to touch so I don't believe that could be the cause.

Looking at the Event Log I can see many entries for a firmware version (assuming that's an update) followed by an entry "Boot reason:watchdog reset (cause: 0x3)".

I'm wondering if the device is trying to receive an update but something is causing it to fail/reload?

I've attached a screen shot of the logs for clarity.

Many thanks

Re: Hub One - Keeps Rebooting Itself

jab1 — Fri, 10 Feb 2023 15:29:35 GMT

@uttleyd How old is the Hub? Those 'Watchdog resets' suggest that the unit is failing.

Re: Hub One - Keeps Rebooting Itself

uttleyd — Fri, 10 Feb 2023 15:41:46 GMT

Hi John,

Can't remember exactly but it's probably between 3 and 4 years old now.

Many thanks

Re: Hub One - Keeps Rebooting Itself

jab1 — Fri, 10 Feb 2023 15:47:57 GMT

@uttleyd OK. Next question - when does your contract finish, although that is probably irrelevant?

@bobpullen - can the OP be sent a replacement?

Re: Hub One - Keeps Rebooting Itself

MisterW — Fri, 10 Feb 2023 15:52:43 GMT

Those 'Watchdog resets' suggest that the unit is failing.

@uttleyd to confirm what @jab1 said, definitely a hardware fault. If Bob doesn't chirp in , then call Customer support they should send a replacement (Hub2?) . IIRC the Hub is guaranteed for any contract duration

Re: Hub One - Keeps Rebooting Itself

jab1 — Fri, 10 Feb 2023 15:52:57 GMT

@MisterW If the Op is on FTTC, I would hazard a guess at a Hub2, yes.

Re: Hub One - Keeps Rebooting Itself

MisterW — Fri, 10 Feb 2023 16:18:13 GMT

If the Op is on FTTC,

I'm assuming that is the case, since if the Hub 1 was supplied 3 or 4 yrs ago, they were not being supplied for ADSL then...

Re: Hub One - Keeps Rebooting Itself

uttleyd — Sat, 11 Feb 2023 09:51:54 GMT

Only a couple of months left on my contract, though I'd rather sort it sooner as I work from home so could do without the random disruptions!

Re: Hub One - Keeps Rebooting Itself

uttleyd — Sat, 11 Feb 2023 09:54:16 GMT

@MisterW & @jab1 thanks for the advice on this. I'll get a ticket into support to try and organise a replacement

Re: Hub One - Keeps Rebooting Itself

MisterW — Sat, 11 Feb 2023 12:10:15 GMT

I'll get a ticket into support

You'll struggle to do that, its not possible to raise tickets any more. You will need to call in...