topic Re: Problems setting up pfsense in Tech Help - Software/Hardware etc

Problems setting up pfsense

Davi — Mon, 06 Feb 2023 19:06:11 GMT

Hey everyone, I’m trying to set up pfsense for the first time but having some issues.

I’m using the Hub2 which I’ve put into bridge mode. Pfsense has detected my WAN port and I’m using the web gui via the on port to configure it. I can not obtain an IP address from plusnet or connect to the internet.

Enable interface: ticked
Description: WAN
IPv4 Configuration Type: PPPoE
IPv6 Configuration Type: DHCP6
MTU: blank
MSS: blank

DHCP6 Client Configuration
All options blank/default

PPPoE Configuration
Username: my username with @plusdsl.net
Password: my password for logging into my account
All other fields blank apart from ‘Periodic reset’ which is disabled

Reserved Networks
Both boxes ticked.

Any help would be greatly appreciated

Re: Problems setting up pfsense

MisterW — Mon, 06 Feb 2023 19:14:33 GMT

Im no pfsense expert and not sure if will fix the problem but I'd start by disabling IPV6 on the wan, plusnet dont support it.

Re: Problems setting up pfsense

Davi — Mon, 06 Feb 2023 19:16:46 GMT

I’ve turned it off a couple of times and there was no difference but I’ll turn it back off now

Re: Problems setting up pfsense

MisterW — Mon, 06 Feb 2023 19:26:15 GMT

Is there any clue in pfsense logs?

Re: Problems setting up pfsense

Browni — Mon, 06 Feb 2023 19:47:11 GMT

Are you connecting to the WAN port on the Plusnet Hub 2?
You need to connect to one of the LAN ports.

Re: Problems setting up pfsense

Davi — Mon, 06 Feb 2023 19:56:22 GMT

Lots of repeating blocks
LCP: Down event
Link: reconnection attempt 26 in 1 second
Link: reconnection attempt 26
PPPoE: connecting to
PPPoE connection timeout after 9 seconds
Link: DOWN event
LCP: Down event

Re: Problems setting up pfsense

Davi — Mon, 06 Feb 2023 19:56:57 GMT

I’ve tried both WAN and LAN ports on the hub 2 with the same results

Re: Problems setting up pfsense

MisterW — Mon, 06 Feb 2023 20:34:47 GMT

Its failiing to establish the pppoe session. Double check the usernae & password, can you login to the member centre with those details?

Is the hub 2 showing a pink light ?

Re: Problems setting up pfsense

Davi — Mon, 06 Feb 2023 21:08:22 GMT

I’ve had to disconnect it all and reset the hub2 so I have internet access for the rest of the night.
When in bridge mode it had a purple light on the front I think. Yes I can log into my account fine with those details

Re: Problems setting up pfsense

Davi — Mon, 06 Feb 2023 21:11:16 GMT

I take that back. It’s too late to try tonight but I think I’ve been mixing up O and 0. In LastPass the O is very oval looking like a zero but I’ve just realised it’s not coloured in like they do with numbers.

Re: Problems setting up pfsense

MisterW — Tue, 07 Feb 2023 07:45:05 GMT

When in bridge mode it had a purple light on the front I think.

that sounds like it was correctly in bridge mode.

The password is the more likely problem