topic Re: Dchp failure Asus 86u in Tech Help - Software/Hardware etc

Dchp failure Asus 86u

stevenfish — Sat, 05 Nov 2022 09:44:14 GMT

On setting up my Asus 86u router it says no internet connection , internet light is red.

Am getting this , please contact your ISP provider to find root cause of dchp failure.

Can anyone help as spent hours trying to solve problem, I have attached screenshot.

Re: Dchp failure Asus 86u

jab1 — Sat, 05 Nov 2022 09:54:35 GMT

@stevenfish Welcome to the forums. This is a router only. What is operating as the modem?

Re: Dchp failure Asus 86u

stevenfish — Sat, 05 Nov 2022 09:59:42 GMT

Plusnet hub two operating as my modem , cheers

Re: Dchp failure Asus 86u

stevenfish — Sat, 05 Nov 2022 10:04:36 GMT

Have looked up problem and what I've read is that my plusnet hub two is not assigning an IP adress to Asus router.

But still no clue how to solve issue?

Re: Dchp failure Asus 86u

MisterW — Sat, 05 Nov 2022 10:06:26 GMT

@stevenfish is your Hub 2 is in bridge mode ?

Am getting this , please contact your ISP provider to find root cause of dchp failure.

If so, then your wan connection on the router needs to be set for pppoe. It sounds like you've got it set to dhcp

Re: Dchp failure Asus 86u

jab1 — Sat, 05 Nov 2022 10:10:06 GMT

@MisterW gave a better answer.

Re: Dchp failure Asus 86u

stevenfish — Sat, 05 Nov 2022 10:09:33 GMT

How do I find out if hub two is in bridge mode?? Think I have it set to pppoe

Re: Dchp failure Asus 86u

bobpullen — Sat, 05 Nov 2022 10:10:44 GMT

@stevenfish - how are things cabled and what service do you have? FTTC (Fibre) or FTTP (Full Fibre)?

The Asus router will need configuring in PPPoE mode, using your Plusnet broadband username and password.

For FTTC, the Hub Two will need to be put into Bridge Mode and an ethernet cable connected from the WAN port of the Asus unit to one of LAN ports 1-3 on the Hub Two.

For FTTP, the Hub Two is not required and the cable can be run from the Asus WAN port directly to a LAN port on the Openreach ONT.

Edit: the Bridge mode toggle on the Hub Two is found under Advanced Broadband Settings in the Hub Manager from memory.

Re: Dchp failure Asus 86u

stevenfish — Sat, 05 Nov 2022 10:12:20 GMT

I will check now and let u know how I get on .

Many thanks 👍

Re: Dchp failure Asus 86u

stevenfish — Sat, 05 Nov 2022 10:14:02 GMT

Think I am fttc as definitely not full fibre as my area still doesn't have fibre cables still old copper connection

Re: Dchp failure Asus 86u

MisterW — Sat, 05 Nov 2022 10:16:40 GMT

How do I find out if hub two is in bridge mode??

for information,, when in bridge mode, the Hub light will show pink instead of blue

Re: Dchp failure Asus 86u

stevenfish — Sat, 05 Nov 2022 11:36:41 GMT

Thanks Bob Pullen , I put router into bridge mode and cables as you said and problem solved!!!

Thanks again for spot on information bob 👍😁