topic Re: "Sign in to a Wi-Fi network" in Tech Help - Software/Hardware etc

"Sign in to a Wi-Fi network"

chris10011 — Mon, 13 Sep 2021 14:47:37 GMT

Hello,
Just had my router set up and I cannot connect to the WiFi, can't try ethernet because I havent got a device with ethernet.
The network comes up on my devices, on android when I connect it asks me to sign in to the network, and brings me to the router ip page where nothing relevant comes up. Even if I log in for advanced settings etc doesn't make a difference. Already tried on Windows, same exact issue. Already tried resetting router through advanced settings etc, no difference. I'm thinking it's probably an issue on plus nets end as a similar post that I saw having this issue was solved when plusnet did something on their end. Thank you for reading

Re: "Sign in to a Wi-Fi network"

jab1 — Mon, 13 Sep 2021 14:57:38 GMT

@chris10011 Welcome to the forums. Bit of a long shot here, because I can only guess what you are doing.

Have you been advised that your internet connection is 'live'? If so, on your phone and laptop, you need to go to your settings, and find the 'Wi-Fi' settings, click that and select your network and enter the Passphrase (Key) when prompted - exactly as printed on the card or sticker on your router.

Re: "Sign in to a Wi-Fi network"

Baldrick1 — Mon, 13 Sep 2021 15:30:39 GMT

@chris10011

What do you mean by 'can't connect to the WiFi'? Do you mean that you can't connect devices to the hub or do you mean that you can't get on to the Internet?

When did you get the message that the service has gone live? If it was today then it might be up until midnight before it is fully activated.

Re: "Sign in to a Wi-Fi network"

chris10011 — Mon, 13 Sep 2021 15:36:40 GMT

Well that's the problem, when I do that there Is a notification asking me to sign into the network, which links to the homepage of the router

Re: "Sign in to a Wi-Fi network"

jab1 — Mon, 13 Sep 2021 15:38:56 GMT

Assuming your reply is to my post, a picture would be a help - I'm not aware of it doing that - providing of course your Plusnet connection is 'live'

Re: "Sign in to a Wi-Fi network"

chris10011 — Mon, 13 Sep 2021 15:59:53 GMT

Yep connecting to hub fine but no Internet, got the call that it should all be running, but you might be right that I have to wait till midnight

Re: "Sign in to a Wi-Fi network"

chris10011 — Tue, 14 Sep 2021 00:00:36 GMT

Midnight now and no Internet, same issue

Re: "Sign in to a Wi-Fi network"

chris10011 — Tue, 14 Sep 2021 00:21:08 GMT

And hour later and a hitting the pinhole reset in the router fixed it

Re: "Sign in to a Wi-Fi network"

jab1 — Tue, 14 Sep 2021 06:40:56 GMT

Glad it is sorted, @chris10011 . I'm not surprised you had to do a reset, to be honest - trying to connect before all the cogs had meshed will have caused that.