topic Re: Can't access Website on Plusnet Router in Tech Help - Software/Hardware etc

Can't access Website on Plusnet Router

RichV — Sun, 21 Feb 2021 15:00:56 GMT

My Laptop, Tower and Iphone time out If I try to access Eurocarparts,com (IP address 194.74.180.83) via the Plusnet router. All other website connect without problems.

If I take my portable devices elsewhere (friends/family) I have no problems accessing that site.

Narrowing it down a bit, my son in law is with Plusnet but has his own router and I can access Eurocarparts.com there. Strangely, he lent me his unused Plusnet router to try at home, in place of mine, and this also failed to connect to the website.

One last thing, if I try using the Tor browser I actually get connected.

Can anyone throw any light on this, any help greatly appreciated.

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 15:11:46 GMT

Sounds like your IP has been wrongly identified by the company as not being a UK one. This happens because BT/Plusnet are using IP blocks they have acquired from elsewhere, and Eurocarparts (or the IP location services they use), have not correctly updated their databases.

Re: Can't access Website on Plusnet Router

RichV — Sun, 21 Feb 2021 15:16:55 GMT

Thanks' John, I have reported this to the Plusnet Help Team but I felt that it stunned them a bit and I was unlikely to get a reply.

In your opinion is it BT, Eurocarparts or Plusnet that I should be chasing for resolution?

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 15:20:28 GMT

The Help Team can get a bit confused by this - depends how long they've been on the job.

In answer to your question - Eurocarparts.

Re: Can't access Website on Plusnet Router

RichV — Sun, 21 Feb 2021 15:23:23 GMT

Just as an aside, I recently moved to Plusnet from Virgin. I did not get the problem when on Virgin, is this relevant?

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 15:29:14 GMT

No - your IP on Virgin would be from their pool, which is not, AFAIK, changed/amended as often as the BT/PN one, but it is still the responsibility of Euro (or more specifically, their IP location service) to ensure their records are up to date.

If you want to try acquiring a different IP, you ideally need to leave the router switched off overnight, as the 'pools' are relatively small and 'local'.

Re: Can't access Website on Plusnet Router

RichV — Sun, 21 Feb 2021 15:29:53 GMT

John, I'm sorry but I missed out on one vital thing, a TRACERT doesn't get to Eurocarparts and a Ping times out immediately after the Router.

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 15:31:40 GMT

@RichV Strange - can you post the first three octets of your current IP?

Re: Can't access Website on Plusnet Router

RichV — Sun, 21 Feb 2021 15:33:06 GMT

192

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 15:36:21 GMT

Sorry - I meant the first the blocks of numbers reported by this site: https://www.whatismyip.com/ . I forget not everyone understands computer terminology.

Re: Can't access Website on Plusnet Router

RichV — Sun, 21 Feb 2021 15:38:51 GMT

Thanks John, 33 years mainly on IBM mainframes but a village idiot on Networking - 146

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 15:42:58 GMT

Still not enough, I'm afraid - we need 146.xx.xx

Re: Can't access Website on Plusnet Router

RichV — Sun, 21 Feb 2021 15:44:44 GMT

Sorry, 146.198.250

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 15:46:01 GMT

OK - give me 10-15 minutes, busy elsewhere.

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 16:29:17 GMT

@RichV

Don't know why you have a problem - I have checked using 5 location databases and they all report BT/PN as the holder, location UK.

If you can, try changing your IP by turning the router off all night. Can't guarantee it will work, due to the PN 'local pool' policy, but it might, If not come back and tell us.

Re: Can't access Website on Plusnet Router

RichV — Sun, 21 Feb 2021 16:31:08 GMT

Thanks for your help so far, I'll do that and you have a good evening.

Re: Can't access Website on Plusnet Router

idonno — Sun, 21 Feb 2021 16:45:43 GMT

@RichV wrote:

My Laptop, Tower and Iphone time out If I try to access Eurocarparts,com (IP address 194.74.180.83) via the Plusnet router. All other website connect without problems.

Narrowing it down a bit, my son in law is with Plusnet but has his own router and I can access Eurocarparts.com there.

Can anyone throw any light on this, any help greatly appreciated.

Hopefully getting a new IP will solve your problem. But I too had problems getting the site to load first time around (I just cut and pasted your first link into the browser). Reason it failed to load was there was a comma and not a dot before the 'com' part. Hopefully not your problem.

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 16:48:26 GMT

@idonno Didn't notice the misconfigured address as I just Googled and loaded from there - but it could be a problem.

Re: Can't access Website on Plusnet Router

idonno — Sun, 21 Feb 2021 17:27:54 GMT

@jab1 Interestingly, if you look up Europarts IP address you get 194.74.180.83. But if you look up whois 194.74.180.83 you get BT!? Strange to say, if I just use the IP address to go to the site, most times it will load ok. But one of those times I got a bad certificate alert, saying the certificate is for Europarts.com? Continuing onwards all that gets displayed is a grey background with no sign of Europarts at all. Very strange.

Re: Can't access Website on Plusnet Router

jab1 — Sun, 21 Feb 2021 17:35:35 GMT

@idonno Even weirder - I get a warning from Firefox about an invalid cert if I use the IP address, but no problem going from a Goggle search!!