topic Re: Using the telephony features on the Fritz!Box 7530? in Tech Help - Software/Hardware etc

Using the telephony features on the Fritz!Box 7530?

MJN — Sun, 03 May 2020 13:09:13 GMT

I've recently switched over to using a Fritz!Box 7530 modem/router on my FTTC connection and am finding it greater in terms of performance and configuration. However, I decided to have a play around with its telephony features today as it has a built-in answerphone, DECT base station, app integration etc. All sounds wonderful, but I can't even get the basics working - plugging a standard analogue phone into the 'FON' port works insofar that picking up the headset illuminates the FON LED on the unit and a dialling tone is heard a fraction of a second later but then when I dial a number I get what sounds like an engaged sound - and this is to numbers that I know aren't engaged (e.g. the 1471 service).

Has anyone got a Fritz!Box and have used any of the (basic) telephony functionality? What am I doing wrong?

Re: Using the telephony features on the Fritz!Box 7530?

Baldrick1 — Sun, 03 May 2020 13:27:50 GMT

@MJN

Maybe I'm wrong but I thought that this port is to allow you to use a standard analogue phone for VOIP calls.

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Sun, 03 May 2020 13:32:54 GMT

You might be right - certainly the GUI settings seem very geared up towards configuring VoIP. That said, various online references such as this one talk about landline numbers, but then that link is for the 7360 and maybe the 7530 doesn't (or no longer) supports them?

Would be grateful if anyone else has one and can shed any light on whether I am trying to do the impossible here.

Re: Using the telephony features on the Fritz!Box 7530?

MisterW — Sun, 03 May 2020 13:41:18 GMT

@MJN I'm not sure the 7530 will work with the uk pstn. Certainly the standard dsl cable wont connect to the pstn. On some other fritzboxs there is a y cable which splits the dsl cable to dsl and pstn plugs.

This https://userbase.be/forum/viewtopic.php?t=57486 is useful ( you'll need to translate from German)

It should be possible to configure a voip (sip) account and use the telephone via that.

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Sun, 03 May 2020 13:57:02 GMT

This 7530 came from a Zen Internet customer and so it may be the case they have a 'UK compatible' version made for them. Certainly the VDSL side of things works well, and the firmware has UK in the regional settings section (thinking about it; I updated the firmware and it fetches it direct from AVM so maybe the whole international incompatibility aspect is no longer a thing). Or have I misunderstood?

Perhaps as Baldrick says, and I think you are suggesting also, this is more geared up towards VoIP. Have we heard from Plusnet about what their plans are for VoIP with PSTN cessation on the horizon?

Re: Using the telephony features on the Fritz!Box 7530?

MisterW — Sun, 03 May 2020 14:49:58 GMT

@MJN,Yes it may well be compatible with the UK PSTN but the basic problem is that you have no connection to the telephone network. AIUI the standard cable that goes to the DSL port doesnt connect to the internal landline in the router. You seem to need he Y cable and have the 2nd connector on that physically connected to a telephone socket.

Although, why that should be necessary in the UK I can't understand, since the DSL and POST comes down the same pair!. My guess is that the DSL socket on the 7530 is a special , or uses both pairs if an RJ11. One pair connects to the DSL modem internally to the 7530 and the other connects to the POTS circuitry.

We used to have a 7490 in our Dutch office, supplied by the ISP. That connected to the landline as well but I'm pretty sure that was ISDN.

Re: Using the telephony features on the Fritz!Box 7530?

wisty — Sun, 03 May 2020 17:48:11 GMT

I don't have such a box, but I do use a VOIP ATA.

It sounds like your analog phone is connecting to the box OK, but there is no outbound route selected. In the telephony menu there should be something called dialling rules which define how calls are routed.

It seems likely that the out of the box default is to route all outbound calls to the first VOIP account - but it's not set up so It fails. To do what you want you will/may need to set things up so that all dialled calls are routed to the PSTN network. I would expect a drop down box which chooses one of the (multiple?) VOIP services configured on the box - one of the options will probably be PSTN or some similar acronym.

Re: Using the telephony features on the Fritz!Box 7530?

wisty — Sun, 03 May 2020 18:18:28 GMT

Sorry I ran out of edit time - Follow up.

@MisterW seems to be correct. The PSTN signal needs to be supplied separately to different pins on the DSL port on the back of the fritzbox. See https://www.johandraaisma.nl/pin-out-specification-of-fritzbox-y-cable/

This suggests that on the RJ11 going into the back of the Fritz box the pinouts are

3. orange/white
4. blue/white
5. blue
6. orange

The blue/white and blue pair need connecting to the DSL plug on the faceplate (middle pair I think), while the Orange/white and orange pair need connecting to the appropriate pins (2 & 5) on the BT 431 phone plug.

If you hace access to a crimp tool you could probably make up the necessary cable. If not ( just as an experiment if you have a spare DSL cable and a spare analogue phone cable you could probably butcher them to haywire a test.

This is probably to save them putting the filtering done by the faceplate into the box itself.

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Sun, 03 May 2020 21:54:11 GMT

Thanks everyone for the thoughts on this.

This quirky dual-use port could well be the issue and whilst it didn't come with a Y-cable I have seen mention of such a thing (possibly on other models?) on the Internet. Perhaps the filtering is different in some countries such that the DSL side is also filtered (to DSL only) and hence the POTS voice signal needs piping in separately. You would think they'd provide two separate ports to avoid the need for a proprietary cable but they must have their reasons. I've got 20 years worth of modem cables in a box so I might try hacking one together with that pinout.

Perhaps the absence of a signal going to the POTS circuitry is the reason why I am only getting VoIP options when attempting to tell the box details about my phone line, and so if I get the cable sorted it'll all magically appear. Of course, back in the real world who knows. Worth a try!

My 'dial tone' might've been a red herring - it could well have been synthesised by the unit itself rather than have been passed through from my actual line. I can make internal calls - between a physical phone plugged into the unit and a smartphone running the Fritz!Fon Android app - so I'm still holding out some hope of success if I can get the external connectivity bit working.

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Sun, 03 May 2020 22:06:19 GMT

Update: Actually, it looks like I'm out of luck. I found the Y-cable and it lists the compatible models... where the 7530 isn't shown. Looking at the overview for one that is listed (7590) it says 'Telephone system for IP and analog' where the overview for mine (7530) just says 'Telephone system for IP-based connections'. Looks like I've bought the cheap one, but it was half price though and I'm really pleased with everything else it offers.

Oh well, roll on VoIP and this whole thing will be overtaken by events. My desire right now was to possibly ditch the house DECT phones and just have the odd (once a month) landline call routed through to our mobiles via the FritzFon app. When Plusnet move over to VoIP I guess I'd be able to do this, and utilise the answering machine on the Fritzbox too. Perhaps though the Plusnet service offering might make all this redundant too though?

Re: Using the telephony features on the Fritz!Box 7530?

Janesdroid — Mon, 19 Oct 2020 15:08:54 GMT

Maybe my setup will help?

I have my FritzBox 7530 connected to a Cordless phone with a separate landline number to my house phone.

You will need:

FritzBox

Cordless DECT phone

Sip account and number

I purchased both the FritzBox and handset from Amazon. The handset (Panasonic KX-TGB210) is a single with base station.

I am using sipgate.co.uk with Sipgate Basic. This gives you one free local number without monthly fees or contract. Setup for FritzBoxs is at

https://basichelp.sipgate.co.uk/hc/en-gb/sections/201324731-ATA-Adaptors-VoIP-Routers-Phone-Systems

You have two options to connect a cordless phone to the FritzBox:

Connect the phone’s base station to the FON socket using the included RJ11 to BT adaptor

Using the FritzBox’s internal DECT station

I initially set it up using the FON socket, but wanted the handset in another room, so I decided to setup the FritzBox’s internal station instead. This is when things got a bit frustrating! Basically what has to happen, is you have to de-register the handset from it’s existing base station, then register it with the base station in the FritzBox! My initial problem was trying to find out how to de-register the handset (making sure the old base station was unplugged from the adapter). I eventually managed to get the handset to de-register (unfortunately didn’t take a note of the procedure).

My next problem was when a set the FritzBox to scan for new handsets, it kept on saying there were no handsets detected! I eventually managed to get it to pair, by unticking the box in Security - Permit non-encrypted DECT connections.

For added flexibility, I have downloaded the voip app Zoiper onto my iPhone with the same number.

The added bonus of having the app on my iPhone, is when someone phones my ‘landline’ number, both my cordless phone AND my iPhone ring at the same time!

A thing to remember is your voip number will be registered with your home address. So if you dial 999 on your mobile, the emergency services will think you are at home!

Hope this helps

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Mon, 19 Oct 2020 18:35:00 GMT

Thanks @Janesdroid - really appreciate you taking the time to post. In my case though what I was wanting to do was use my Fritzbox as the gateway to my analogue/PSTN line eg so I could use its voicemail, app calls etc. However, as later discovered, the 7530 doesn't support this (but some other Fritzbox models do).

Re: Using the telephony features on the Fritz!Box 7530?

Janesdroid — Mon, 19 Oct 2020 20:33:18 GMT

No probs

It appears that the world is heading to voip, so trying to be just ahead of the possi!

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Mon, 19 Oct 2020 20:36:32 GMT

Yes, I'm thinking of scrapping our analogue line entirely. We never make calls on it, and the only person to phone us is my Mum!

Re: Using the telephony features on the Fritz!Box 7530?

MauriceC — Tue, 27 Oct 2020 18:23:18 GMT

@MJN wrote:
Yes, I'm thinking of scrapping our analogue line entirely. We never make calls on it, and the only person to phone us is my Mum!

Unless you are on FTTP you will still need the landline to support your Broadband.

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Tue, 27 Oct 2020 18:51:26 GMT

Indeed - badly worded on my part. I just meant the use of the analogue phone on it really, and distribution around the house but I won't be actively rip it out.

Re: Using the telephony features on the Fritz!Box 7530?

grandad — Sun, 20 Dec 2020 21:05:05 GMT

@MJN
hi

I appreciate that this thread is a couple of months old now, but having read through, I realise that I am in the same situation as yourself in that I’ve just purchased a Fritzbox 7530 from a ZEN Internet customer who had no use for their “standard” router. as such, it’s unused.

Initially I’m not looking to touch the telephony features and appreciate it’s not as simple as plugging a standard analogue phone in and getting results!

I’ve purchased the 7530 for a few reasons - the main one is the availability of a guest network facility which the Plusnet router doesn’t offer.

Did you have any issues or can you give me any pointers for a successful/basic setup?
Thanks

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Sun, 20 Dec 2020 21:11:13 GMT

Hi @Grandpa

Yes, I've been using my Fritzbox for six months or so now and have been really pleased with it. Seems rock solid, feature packed and regularly updated. I don't recall anything fancy with my installation setup so I can't think of anything to suggest really!

I haven't really done anything on the voice side since my first post, and whilst I thought I'd be going down the VoIP route I can't really see that happening anymore - my wife and I always have our mobiles on us so I don't think we'd require anything else now that most people have calls to mobiles included in their call plans. I tried the Fritz phone app (on Android) but it was rather poor if I'm honest - looked *really* dated.

Re: Using the telephony features on the Fritz!Box 7530?

grandad — Sun, 20 Dec 2020 22:03:41 GMT

@MJN

Just what I wanted to hear - many thanks.
Hopefully I’m not going to be facing too many issues as all I’m looking to do is to set up a solid internet connection, a stronger WiFi signal & guest network.

Thanks again

Re: Using the telephony features on the Fritz!Box 7530?

MJN — Sun, 20 Dec 2020 22:11:41 GMT

It should be perfect for that. I do like the guest network feature - I know it is fairly common these days but I've never had it before and so was previously forever giving my main wifi password out to all and sundry which didn't feel quite right.