topic Re: New customer issue ‘Cannot verify server identity of m.hotmail.com in Tech Help - Software/Hardware etc

New customer issue ‘Cannot verify server identity of m.hotmail.com

Donald1937 — Tue, 30 Jun 2020 20:01:50 GMT

I am a new customer and have issues with my iPad and iPhone whereas they keep coming up with the error above in my subject heading frequently.

when I click on the details of this error it is a certificate error with cloudflare-dnsx.com which it says is ‘not trusted’ but it expires 01/02/2021?.

Has anyone else had the same issue please, or know how to fix it?

I have searched the forum beforehand to no avail.

screen shots attached

Yours in anticipation.........

Re: New customer issue ‘Cannot verify server identity of m.hotmail.com

Strat — Tue, 30 Jun 2020 21:19:52 GMT

Moderators Note
This topic has been moved from General Chat to Tech Help.

Re: New customer issue ‘Cannot verify server identity of m.hotmail.com

Donald1937 — Fri, 03 Jul 2020 16:50:35 GMT

Sorry not sure what you mean here.

We all have iPhones and iPads not sure where Linux come into the equation.

I will call customer service.

Re: New customer issue ‘Cannot verify server identity of m.hotmail.com

jab1 — Fri, 03 Jul 2020 17:05:30 GMT

@Donald1937 From those screenshots, it appears it is your iPad/iPhone which has got its' certificate store in a bit of a mess. My suggestion would be to do a 'soft reset' on both units. I would be surprised if there was anything Plusnet support can do.

Just for clarity, I have successfully reached the site on both my iPad and iPhone.

Re: New customer issue ‘Cannot verify server identity of m.hotmail.com

Donald1937 — Fri, 03 Jul 2020 20:53:08 GMT

@jab1 Thanks John, I’ll give that a try