topic Re: Synology Nas Loses Connection in Tech Help - Software/Hardware etc

Synology Nas Loses Connection

jimmy90 — Sun, 07 Jun 2020 20:46:27 GMT

Hi everyone

My Synology NAS is directly connected to my PlusNet router by ethernet but every so often, maybe once a week it will just completely lose connection. The NAS is still on but I can no longer access it, the fix so far is simply to restart it but unfortunately I cannot do this remotely and I regularly work away from home. Every time this happens I check the log centre and it says nothing other than it has successfully booted up.

Has anyone had this issue or knows a fix?

Many thanks for your help

Re: Synology Nas Loses Connection

RobPN — Mon, 08 Jun 2020 10:04:19 GMT

@jimmy90 wrote:

... The NAS is still on but I can no longer access it, the fix so far is simply to restart it but unfortunately I cannot do this remotely and I regularly work away from home.

@jimmy90

Does restarting the router have the same effect?

I don't know anything about the PlusNet routers, but if the router can be restarted remotely that might be a workaround.

Re: Synology Nas Loses Connection

jimmy90 — Mon, 08 Jun 2020 13:35:58 GMT

No I've tried this and it did not work

Re: Synology Nas Loses Connection

MisterW — Mon, 08 Jun 2020 14:16:55 GMT

Is the NAS on a static IP or just set in the router to always give the same IP via DHCP ?

Re: Synology Nas Loses Connection

jimmy90 — Mon, 08 Jun 2020 14:20:19 GMT

via DHCP

Re: Synology Nas Loses Connection

MisterW — Mon, 08 Jun 2020 14:25:39 GMT

Try it with a true static IP if that's possible on the NAS. Make sure it's out of the router DHCP range though.

Default DHCP range for the Hub one is 192.168.1.64 to 192.168.1.253 I believe , so try a static IP of 192.168.1.1.

Re: Synology Nas Loses Connection

jimmy90 — Mon, 08 Jun 2020 14:33:19 GMT

Thanks for your help, I'll try it next time I'm on my home connection, I was worried I'd mess it up doing it in the wrong range or something like that.

Is it likely that the router would change the IP address allocated via DHCP?

Re: Synology Nas Loses Connection

MisterW — Mon, 08 Jun 2020 16:37:22 GMT

Unless you've told the router to fix the ip , then yes it could change, unlikely but it could.