topic Re: Allow VPN in Tech Help - Software/Hardware etc

Allow VPN

rissychadwick — Wed, 18 Mar 2020 19:33:09 GMT

I understand that by default, the PlusNet network blocks access to VPN providers' websites. Can someone here take that block off or should I raise a ticket somehow?

I want to work from home using remote access but it is not vpn enabled how can I do this as plusnet said they have not been trained so don't know how too!

Re: Allow VPN

Anoush — Wed, 18 Mar 2020 20:59:16 GMT

We don’t block access to VPNs, unless the broadband firewall on your account is set to High. There’s instructions Here on how to access this to check and make changes to the firewall.

Do you get any particular error when you try to connect to your VPN?

Re: Allow VPN

rissychadwick — Thu, 19 Mar 2020 06:19:12 GMT

Thanks iv done that but I’m trying to work from home using remote access but it’s not allowing me to our computer support says it’s because of VPN access can you advise how I can fix this please?

Re: Allow VPN

shutter — Thu, 19 Mar 2020 12:59:13 GMT

Is there a VPN on the "remote" (works) computer ?

Re: Allow VPN

Anoush — Thu, 19 Mar 2020 17:39:17 GMT

What error do you get when you try to connect?