topic Re: Apple mail setup failng in Tech Help - Software/Hardware etc

Apple mail setup failng

sadtomato — Thu, 03 Jan 2019 17:16:50 GMT

Has anyone managed to set up plusnet in Apple Mail running under Majave? In over 20 years I have never failed to get a mail client working but this beats me as the creation process just hangs. It would help if Apple said why it cant be done but maybe someone knows what is going on?

If it cant be done, then added to the problems of having to explain to everyone on GMAIL that Plunet mail will probbably be delayed it is just about the last straw. The fat bloke who keeps telling us he is 'doing us proud' should perhaps pull his finger out and modernise the Email service.

Re: Apple mail setup failng

MatthewWheeler — Thu, 03 Jan 2019 17:38:17 GMT

Sorry to hear you're having issues setting up your e-mail address.

Can you advise if you get any specific errors as this will help us advise you further

Re: Apple mail setup failng

sadtomato — Thu, 03 Jan 2019 18:06:32 GMT

You dont get a specific error. You do have to click 'continue' to go ahead which what Apple terms an unsecure password and this continue window appears twice. Then it asks if you want to set up Mail and Notes with tick boxes for each. You hit next and it just hangs for ever. No further help from Apple is forthcoming.

If Apple Mail allowed the account to be set up maybe one could look at settings but as you cant set up the accound that is a non sequitur.

For now it would be helpful to know if anyone else has installed Plusnet mail on Majave. It may be that if one had an earlier working install then it would upgrade with an OS upgrade but I have started from scratch as this is my first macbook.

I could try a third party client but I should not have to.

Re: Apple mail setup failng

dws1900 — Thu, 03 Jan 2019 20:43:19 GMT

@sadtomato

Yes I have. I am running a fully patched Mojave system.

Apple mail is a bit of a PITA to sort out.

For foo , change to your usename

In Mail, Select Internet Accounts (this seems to be set by Apples wizard, which it gets wrong for non preferred accounts , Google etc)

In internet accounts

Email address: foo@foo.plus.com

Description: Plusnet

Name: foo

Password: the one supplied by Plusnet

Select Use with Mail

Advanced

Hostname imap.plus.net

Path Prefix INBOX

Now go to Mail - Preferences - Accounts, select Plusnet (boring I know)

Account Information check email address is correct

Server settings

Incoming Mail Server (IMAP)

Username: foo@foo.plus.com

Password: the one supplied by Plusnet

Hostname: imap.plus.net

Automatically manage connection settings tick

Outgoing Mail Server (SMTP)

Account foo: plus.net

Username: foo@foo,plus.com

Password: the one supplied by Plusnet

Hostname: smtp.plus.net

Automatically manage connection settings tick

Once all saved, exit mail completely, then restart, then test.

Re: Apple mail setup failng

sadtomato — Thu, 03 Jan 2019 20:45:34 GMT

I do not see the exact options that you present specifically I do not see description and name. I am asked to continue twice for unsecure passsword for the imap and relay servers then it hangs after selecting use mail.

I can't set up account so can't go further to check server settings.

Re: Apple mail setup failng

dws1900 — Thu, 03 Jan 2019 21:03:59 GMT

@sadtomato

Can you confirm your mail program is Version 12.2 (3445.102.3)

I have had trouble adding an account, choosing the 'Other Account option',

Usually I let it fail then go into Mail Preferences and then select the account button.

Then select the new account and set it up manually.

I think the Apple wizard 'Add Account' tries to log on, fails, eventually but you should then be able to manually set it up, including other attributes such as TLS, Port etc.

I have used a variety of Non-Specified accounts, and often had to revert to the isp's web site to get the required settings.

If all fails, you could try the Apple online support via phone, or take it into an Apple store.

Re: Apple mail setup failng

sadtomato — Thu, 03 Jan 2019 22:19:59 GMT

First of all thanks for the help 🙂

> Can you confirm your mail program is Version 12.2 (3445.102.3)

yes image attached

> Usually I let it fail then go into Mail Preferences
> and then select the account button.

Trouble is if fails to go past 'next' on other attached image

> Then select the new account and set it up manually.

account is not set up so can't do this

> If all fails, you could try the Apple online support
> via phone, or take it into an Apple store.

maybe, though as I bought a 5 year old macbook I might need dutch courage to go in with it!

Re: Apple mail setup failng

dws1900 — Fri, 04 Jan 2019 05:10:36 GMT

@sadtomato

Try this...

Mail Preferences Accounts

You may see a list of existing accounts, or not, in either case do this

Select + on the option at the bottom of the list.

Select Other Mail Account... in the panel that pops up.

Press Continue

Enter name

Enter Email address

Enter Password

Press Sign In

Eventually you will get another panel

Enter Username, account type, incoming server, outgoing server

(Ignore the unable to verify message in red)

Press Sign In

After a longer pause (be patient) you will see

Unable to verify account name or password (in red)

Press Next

Select the Apps required (Mail obviously, Notes maybe not)

Press Done

Viola, a new account is in the list.

Then you should be able to fill in the details (replacing foo with your username) as I said in a previous post

and hopefully you will be able to use the account.

I have just done this on the mail server, using the same version of mail you have, no problems

It is a bit convoluted as you are fighting the Apple Mail wizard, but I have done this using various non specified mail servers on more than one mac.

Bonne Chance

Re: Apple mail setup failng

sadtomato — Sun, 06 Jan 2019 22:46:16 GMT

sorry been preoccupied for a couple of days.

I dont know how I can make it any clearer that I cannot get past 'next' as shown on my earlier screenshot.

Apple seem not to want to allow an acount with current Plusnet protocols on Mojave at least. I read somewhere that old accounts can be migrated over but new ones probably will not set up.

Anyway, thanks for the help and I'll use the awful web mail for a while longer while waiting to see if Plusnet will do us proud by implementing modern mail servers. Ironically someone asked me tonight about Plusnet and I explained about the Apple and Gmail issues. I doubt if he will be signing up.

Re: Apple mail setup failng

dws1900 — Mon, 07 Jan 2019 06:56:32 GMT

@sadtomato

One last try, as it may be the files in ~/Library are defective, especially if you did an upgrade.

Create a new User on the mac.

Try again, if it fails on Plusnet, well I am stumped. Call Apple.

If it works, then the macosx original account Library files may be screwed, do you have any other email accounts on this macosx account?

Plusnet Email MacOS Mojave Setup

darrensen — Thu, 21 Mar 2019 21:01:59 GMT

Hi,

I'm currently setting up a system with Mojave 10,14 and when i enter the username, password, incoming and outgoing mail servers (imap.plus.net and relay.plus.net) it seems to go into an infinite loop of trying to setup.

I understand that Apple Mail is trying to find the settings and ports automatically, but there used to be a way to manually enter these settings.

Can anyone advise how to best get this setup on Mojave?

Re: Plusnet Email MacOS Mojave Setup

darrensen — Thu, 21 Mar 2019 21:07:42 GMT

I have the same issue as reported here

https://community.plus.net/t5/Email/Apple-mail-setup-failng/m-p/1602832?advanced=false&collapse_discussion=true&filter=location&location=forum-board:Email&q=mojave&search_type=thread

Re: Apple mail setup failng

darrensen — Thu, 21 Mar 2019 21:13:34 GMT

I have the same issue. Were you able to resolve?

Re: Apple mail setup failng

sadtomato — Thu, 21 Mar 2019 21:49:15 GMT

Sadly no. I gave up trying and just use web mail. The Mac is not my main computer so I can live with it. If I wanted to geting working I think I would install Thunderbird on the Mac. That has never failed me.

Re: Plusnet Email MacOS Mojave Setup

Gandalf — Fri, 22 Mar 2019 09:41:07 GMT

HI @darrensen

That's odd and having a read of the thread you've linked, I'm a bit stuck to be honest. I'd expect the steps Here to work and I believe they have worked for one user although not another, which tells me that it seems to be certainly possible.

Assuming those steps haven't worked for you either, what happens if you setup another e-mail address first like gmail then try setting up your plusnet address afterwards?

Re: Plusnet Email MacOS Mojave Setup

Strat — Fri, 22 Mar 2019 11:22:52 GMT

Moderator's note by Dick (Strat): Topics merged to keep things in one place.

Re: Plusnet Email MacOS Mojave Setup

darrensen — Sat, 23 Mar 2019 18:37:09 GMT

@Gandalf Other email accounts work fine.

I've managed to get the accounts in Apple Mail after leaving the system spinning for a half hour or so. But the account aren't connected.

Here's the thing, the accounts setup fine on "Mac A", but not on "Mac B".

I've gone as far as removing the Apple Mail preference and starting fresh, but still no joy.

Both Mac A and Mac B have identical settings.

Re: Plusnet Email MacOS Mojave Setup

OskarPapa — Sun, 24 Mar 2019 14:15:55 GMT

Hi @darrensen, thanks for getting back to us.

With what you've said, it's looking more and more like a device issue and not a network issue. At this point there isn't a great deal more we're able to do to support you with this issue as:

-It's working in webmail

-It works on other devices with the exact same settings

We're sorry that we couldn't be of more assistance in this matter.

Re: Plusnet Email MacOS Mojave Setup

Strat — Sun, 24 Mar 2019 22:27:37 GMT

Moderators Note
This topic has been moved from Email to Tech Help as it's a more Apple related issue.

Re: Plusnet Email MacOS Mojave Setup

al2 — Wed, 27 Mar 2019 10:25:43 GMT

dear plusnet

the response you have given is just not good enough.

there is clearly a major problem setting up plus net accounts in the mail programme on new apple computers (ie those running Mojave)

I have used Macs for 20 year and been a customer of various broadband providers and have always been successful in setting up apple mail. I have been a customer of force9 and then plus net for many years.

I accept that some of the problem lies with apple(as they seem to have made it more complicated to do this), but even when you have done all the tricks suggested above and finally managed to add an account Mojave will not take the accounts online.

I think that the key to the problem may be that Mojave is somehow not accepting or cannot connect with the host name mail.force9.net - it keeps trying but failing, and in the process changing it to mail.force9.co.uk

I have invested in a new Mac. It is now easier to change the provider than the hardware!