topic Re: Wireless printer wont connect in Tech Help - Software/Hardware etc

Wireless printer wont connect

kokoandkatniss2 — Fri, 22 Mar 2019 21:07:08 GMT

Hi all. New plusnet customer. We have a canon pixma mg3015 printer. It worked and connected immediately to previous routers, but this plusnet one, nope!
Everything else has connected automatically, both phones tv and laptops. Have followed the canon set up and pressed the do a on printer and on router. Nothing. Just flashes blue then stops.
Online chat via plusnet no help, blaming the printer.
Has anyone sorted this without getting too technical?

Re: Wireless printer wont connect

kokoandkatniss2 — Fri, 22 Mar 2019 21:08:18 GMT

Not do...have pressed wps

Re: Wireless printer wont connect

Gel — Fri, 22 Mar 2019 21:44:57 GMT

Try using the Canon IJ Network Tool: https://www.canon.co.uk/support/pixma_software/

Re: Wireless printer wont connect

kokoandkatniss2 — Fri, 22 Mar 2019 21:47:42 GMT

That's what I've been using!

Re: Wireless printer wont connect

DS — Fri, 22 Mar 2019 21:51:53 GMT

Welcome to the forums @kokoandkatniss2

I don't have that printer myself, but have you tried to manually connect to your router - search for networks - select your SSID - run the install from there.

I used to find the WPS facility unreliable and have always turned this off for several years.

If you have tried this, the only other suggestion is to split the wifi (assuming you're using a Hub One?)

Re: Wireless printer wont connect

Baldrick1 — Fri, 22 Mar 2019 22:18:29 GMT

@kokoandkatniss2

If you go to the last page of this manual it will tell you how to reset the printer back to the factory settings, which according to this manual you need to do if you change your access point. You can then start the connection process again from scratch. https://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mg3150_printer_wireless_connection_setup/

Re: Wireless printer wont connect

kokoandkatniss2 — Fri, 22 Mar 2019 22:25:43 GMT

I have managed to solve it!
Using the canon ij set up online, I firstly connected the printer to laptop via sub. Installed all relevant drivers etc. Then unplugged and did set up again but wireless using the wps. Was still coming up offline. Checked laptop for devices connected and there were 2 canon printer files, one named copy one. Deleted the other and get least I wireless printing!