topic Re: Problems setting up a Zyxel router in Tech Help - Software/Hardware etc

Problems setting up a Zyxel router

James17 — Thu, 07 Mar 2019 16:50:58 GMT

Having just (at last) learned that my local cabinet has expanded its fibre capacity I upgraded and received a Hub One router/modem from Plusnet. This works fine, but as a back-up I decided to buy a second-hand ex PostOffice branded modem for line troubleshooting purposes.

This is a Zyxel VMG 3925-B10B unit which appears functional, the DSL light goes green after taking a minute or so to lock to the VDSL signal, but it doesn’t connect to the internet. I assume this is because I’ve failed to set it up correctly.

The obvious things (Plusnet login and password) should be right, but there is a pile of settings in the WAN config section that are hidden from view on the Hub One so I can’t use that as a reference and trawling the community forum hasn’t revealed my mistake either.

Re: Problems setting up a Zyxel router

MisterW — Thu, 07 Mar 2019 17:26:44 GMT

You need to set the VLAN ID, sometimes referred to as 802.1 q, to 101.

Re: Problems setting up a Zyxel router

James17 — Fri, 08 Mar 2019 09:09:40 GMT

Thanks, but that was one bit of information that I had already found here. I had attached a screenshot of the WAN setup page, though it only appears as a downloadable file rather than displaying as an image on the forum.

Re: Problems setting up a Zyxel router

mikelahey — Fri, 08 Mar 2019 09:14:56 GMT

Try enabling apply as default gateway

Re: Problems setting up a Zyxel router

James17 — Fri, 08 Mar 2019 09:41:02 GMT

Thank you! That did the trick. It's good to have a spare router again.