topic Re: Rapport - Trusteer in Tech Help - Software/Hardware etc

Rapport - Trusteer

shutter — Mon, 01 Oct 2018 12:18:51 GMT

Do I need this ? I do on-line banking and paypal.... but I think this prog may be causing another prog to behave differently, to how it used to ... THe

Just uninstalled, Rapport. and the prog I was talking about, now seems to be working as it did before.

Scenario.... Using "Lightshot" as an add=on with FIrefox to take screen shots. used to be able to click the "feather" icon at bottom right task bar, and the screen went "opaque"... then you adjusted the area of screen shot boundary and clicked the save icon..

With Rapport ( recently updated, methinks) .. when clicking the "feather" icon the screen goes totally black... cannot see any area that you would need to take the screenshot.

If using the "prt scrn" key, or using the "feather" icon on the top tool bar, the sceen momentarily disappears, and Trusteer shoves a "Popup" in your face. about the screenshot "may" contain security stuff... continue or dismiss ... then you can eventually get a screen shot area ... i.e. it puts barriers up, that are totally inconvenient to the user ( ME ).

Re: Rapport - Trusteer

adrianscotter — Mon, 01 Oct 2018 12:29:21 GMT

My personal opinion of Trusteer Rapport is so bad I can't type the words in this forum without getting banned for life! I have been 'doing' IT for the best part of 40 years and I always remove this unnecessary software at my earliest convenience wherever I find it on any client machine. My PayPal and online banking have never been compromised, nor have I ever had a virus infection on any of my (many, many) machines during this time. IMHO, Trusteer Rapport is invasive, pervasive, power hungry and unnecessary. Any establishment that forces this on you should be banned from supplying internet based services forever. Forever and a day. Forever and ever and ever... Well, you get my drift...

Re: Rapport - Trusteer

jab1 — Mon, 01 Oct 2018 12:47:27 GMT

@shutter - I can only echo what @adrianscotter has said, I have removed that bloatware from all my familys' machines and forcefully advised them never to download it - despite the fact that Santander (for one) shoves it i your face every time you login to the site.

Re: Rapport - Trusteer

shutter — Mon, 01 Oct 2018 12:49:28 GMT

@adrianscotter so..... you`re not keen on it, then ? ? ? ? ?

I must say, that I think pages load a lot quicker since the uninstall.... maybe that`s a bonus.

@jab1 Thanks for your input, too..... just had a thought..... this may be something that has been slowing down my little 10inch laptop... ( see RAM thread ) ...

Re: Rapport - Trusteer

adrianscotter — Mon, 01 Oct 2018 12:52:20 GMT

Well, 'not so keen' is one description absolutely hate it with a passion you could photograph could be another way and the rest, I cannot bring my little fingers to type. I'd hate to sully my keyboard lol

And yes, anything you do on tinterweb will be more crisp with the Rapport removed.

Re: Rapport - Trusteer

jab1 — Mon, 01 Oct 2018 12:52:35 GMT

Highly likely, @shutter - once it invoked , it stays there until you close you machine down - or kill the blighter in Task Manager.

Re: Rapport - Trusteer

RobPN — Mon, 01 Oct 2018 12:56:55 GMT

@shutter wrote:

... just had a thought..... this may be something that has been slowing down my little 10inch laptop... ( see RAM thread ) ...

@shutter

I was about to say the same!

Re: Rapport - Trusteer

mikelahey — Mon, 01 Oct 2018 16:25:52 GMT

Just in case anyone is worried about their bank not dealing with online fraud if the app isn't installed.
See this which article which makes it clear that the security of online banking is the banks responsibility.
https://computing.which.co.uk/hc/en-gb/articles/115005579745-Should-you-use-Trusteer-Rapport-

Re: Rapport - Trusteer

idonno — Mon, 01 Oct 2018 19:49:40 GMT

Oh dear, I have it installed but I really can't say I've noticed it slowing things down. Heck pages load so fast, sometimes I blink and don't even notice the change. But on slow boxes any 'surplus to requirements' program running will slow things down. Bound too.

But saying that, I have something that automatically runs with Firefox on the left hand side of the URL.That also tells me things about sites etc. Not that I've ever really bothered to look.

Re: Rapport - Trusteer

ReedRichards — Mon, 01 Oct 2018 20:11:40 GMT

If you use Task Manager (or similar) to see what is going on behind the scenes in your computer you will see that as soon as the computer starts, the Trusteer software will "phone home". Goodness only know what it is reporting or downloading but on a less powerful computer it can use up a lot or resource whilst it is doing this so the whole start-up is delayed by some minutes and this is long before you even open up a web browser. I'm with @adrianscotter 100%!

Re: Rapport - Trusteer

Jonpe — Mon, 01 Oct 2018 20:12:57 GMT

I'm glad I'm not the only sceptical one regarding this software. My bank regularly urges me to install it when I log on to my account with them, but so far I've resisted (and will now continue to do so).

I read last week that the banks are lobbying the government to change the law so that they are no longer responsible for money lost through online fraud. There have been reports of some banks trying to wriggle out of their responsibility if the customer can be shown not to have installed all the latest security updates etc.

Re: Rapport - Trusteer

adrianscotter — Tue, 02 Oct 2018 09:48:29 GMT

@mikelahey wrote:
Just in case anyone is worried about their bank not dealing with online fraud if the app isn't installed.
See this which article which makes it clear that the security of online banking is the banks responsibility.
https://computing.which.co.uk/hc/en-gb/articles/115005579745-Should-you-use-Trusteer-Rapport-

Thanks for the link @mikelahey I took a little while to read their 'blurb' and took the time for a wry smile at their (obvious) sales talk in their descriptions.

Online security is something that irritates me in the way it is dealt with. Everybody on the planet is ultimately responsible for their own safety and security. Does anybody (with any common sense) try and manufacture napalm in their kitchen? No, of course they don't. Why? Because it dangerous. Why is online security any different? It isn't.

I'd like to take a couple of minutes and ask some multiple choice questions of you all

1 If I approach you in the street and ask you for your credit / debit card details do you...

a: Tell me

b: Punch me in the mouth

2 If I call you on the telephone and ask you for your date of birth, mothers maiden name and favourite colour do...

a: Tell me

b: Hang up the telephone

3 If I email you 'out of the blue' and ask you to confirm your bank details to m, do you

a: Tell me

b: Delete the email

If you answered any with 'a' I have one further question. Do you still have the original box your device came in? If you do, send your device back because you're too stupid to own any internet connected device.

Security is not comparable to fluid dynamics, rocket science or brain surgery. It's all about common sense, always ask yourself this: 'If I was asked this same question by a total stranger in the street, would I give up this information?' Even if a police officer were to ask you (or me) to confirm your bank login details to him / her. would you do it? I'm sure I would just laugh and walk away. Why should basic internet security be any different? Nobody but NOBODY will ever ask you to confirm anything if they are legitimate and if they do, their security sucks and you need to go to a reputable company / entity for whatever they supply.

If this offends you, I'm sorry but it's for your own good.

Re: Rapport - Trusteer

VileReynard — Tue, 02 Oct 2018 14:22:30 GMT

Feel free to load a massive piece of bloatware if it makes you feel better.

Won't make an ounce of difference to your security, though.

Re: Rapport - Trusteer

7up — Tue, 02 Oct 2018 16:02:47 GMT

I've slated Rapport many times over the years on this forum, I'm surprised you even bothered with it @shutter, it really is totally rubbish.

I tried it in the past, it crashed my system, refused to uninstall, basically rooted itself right in and i had to reformat the HDD and reinstall windows.

I told the bank if they ever provided me software like that again I'd abandon my tower on their customer services desk and let them clean up their mess.

I did ask them to compensate me for my time, they declined.

Re: Rapport - Trusteer

shutter — Tue, 02 Oct 2018 17:18:25 GMT

Yeah... It`s "one of those things"..... been on the computer for a long time... never really had any bother with it.......until just recently as described in the o.p... I will certainly keep an eye out for it, secretly invading my privacy, in future ! ..

Thanks for the story..

Re: Rapport - Trusteer

7up — Wed, 03 Oct 2018 00:32:46 GMT

Invading security is the only thing I can think of Rapport actually doing to be honest because it seems to do naff all else other than cause trouble.

Seems to like monitoring key strokes from what I could work out years ago... not really the best of things when you're logging into a bank!

For a smarter way of dodging problems, create a virtual computer which you use ONLY for banking and nothing else. Keep AV up to date on it and ONLY visit banking websites - nothing else, not even google. When you're done using it, shut it down / suspend it and be done with it. That way you can be relatively sure that you're safe.

In that VM you could also set the dns servers to a non existent IP on your network... while putting the up addresses for your bank's site in the hosts file. That would also reduce the risk of any nasties making contact to the outside world (they could still do it directly by IP though).

Re: Rapport - Trusteer

Anonymous — Wed, 03 Oct 2018 07:11:43 GMT

@7up wrote:
... (they could still do it directly by IP though).

That's assuming that the bank's site isn't a virtual host and has the IP all to itself.

Re: Rapport - Trusteer

VileReynard — Wed, 03 Oct 2018 13:39:13 GMT

Why put anti-virus in a VM if you only go to the bank?

Unless... Your Bank can't be trusted over a https connection?

Re: Rapport - Trusteer

7up — Wed, 10 Oct 2018 01:12:39 GMT

@Anonymous wrote:

@7up wrote:
... (they could still do it directly by IP though).

That's assuming that the bank's site isn't a virtual host and has the IP all to itself.

It wasn't the bank I was talking about but the attacker who could still have their rogue software connect to an IP address they have.

Re: Rapport - Trusteer

7up — Wed, 10 Oct 2018 01:13:09 GMT

@VileReynard wrote:

Why put anti-virus in a VM if you only go to the bank?

Unless... Your Bank can't be trusted over a https connection?

Precautionary... silly man.