topic Re: Connect Smart TV to the Internet in Tech Help - Software/Hardware etc

Connect Smart TV to the Internet

feilim — Sun, 15 Jan 2017 14:29:07 GMT

Hi. I have a Sony Bravia TV but the online services on it are not working such as the Google App Store. When i go to settings on the TV the internet has been connected but when i go to the App store it says the internet is not connected. I have read online that i need to match the IPs etc for the TV and the router. However i cannot find a clear explanation of how to do this. Please can someone help on this?

Re: Connect Smart TV to the Internet

Anonymous — Sun, 15 Jan 2017 14:49:05 GMT

@feilim - I'll ask before someone else does. How is the TV connected to the Internet? Wired or Wireless? Oh and of you can can you provide the Model No of the TV as well please.

Re: Connect Smart TV to the Internet

feilim — Sun, 15 Jan 2017 14:53:49 GMT

It is currently wireless but I had it wired today as well to see if it would help and it doesn't. Model KDL50W805C.

Re: Connect Smart TV to the Internet

Anonymous — Sun, 15 Jan 2017 15:22:04 GMT

@feilim - According to the manual the connection process is easy or so it would seem. So on the Settings 'shelf' next to the Settings Icon does it tell you the name of the Network you are connected to?

I don't know if you have seen this but may be of interest as it goes in to more detail than the Manual as regards connectivity.

Re: Connect Smart TV to the Internet

feilim — Sun, 15 Jan 2017 15:43:39 GMT

Yes Mook I have done all of this. The internet is showing as connected on the home page of the tv and the plusnet name showing beside settings icon. However when I click into Google Play or any other shortcut it says internet not connected. I think there is a conflict with the IPs and the tv is reading a different one than the router but this is why I need this advanced help

Re: Connect Smart TV to the Internet

ReedRichards — Sun, 15 Jan 2017 15:57:52 GMT

You should be able to get the TV to report what IP address it has, the IP address of its Gateway and the address of its DNS server.

Re: Connect Smart TV to the Internet

Anonymous — Sun, 15 Jan 2017 16:03:05 GMT

OK @feilim, when you went through the settings I assume you did connect to your own network and not that of a neighbours, it's easy to fat finger this when using a remote control. If you’re using a Plusnet router the network name and the key you need to connect should be on a card (I think, or on the side / base of the Router). Go through the setup again and select the “Connect by scan list” and from the list presented select the name of your network, Also remember that the password is case sensitive and should be entered exactly as you see it on the card (or on the side / base of the Router).

Edit:- As @ReedRichards says it might be an idea to check these detail via Setting > Network Settings > Advanced Settings > Network Status.

Re: Connect Smart TV to the Internet

feilim — Sun, 15 Jan 2017 16:50:54 GMT

Mook I don't think this is the issue. It is connected to the right internet as it says connected and it was actually connected by a wired connection and the App Store didn't work. I would like to know what settings on a smart tv and a router need to be the same for it to work?

Re: Connect Smart TV to the Internet

Mustrum — Sun, 15 Jan 2017 17:01:10 GMT

Which router do you have? Don't suppose its a Hub 1 or BT hh5 with smart setup on?

Re: Connect Smart TV to the Internet

feilim — Sun, 15 Jan 2017 19:44:38 GMT

It's a plusnet hub with the 2 feet

Re: Connect Smart TV to the Internet

Mustrum — Sun, 15 Jan 2017 20:50:08 GMT

Have a look here presumably the Hub One, if so, the second part of my question, does it have smart setup switched on? I don't have one, so not sure if it uses this feature like the BT HH5 that it is based on. But if it does then it will cause problems like you describe.

Re: Connect Smart TV to the Internet

Anoush — Sun, 15 Jan 2017 21:43:44 GMT

Hello @feilim

If you're still having problems, and if it's an issue with DHCP automatically assigning the IP, you could try manually configuring the Smart TV with the following details.

IP Address: 192.168.1.77
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254

I hope this helps

Re: Connect Smart TV to the Internet

feilim — Sun, 15 Jan 2017 22:23:26 GMT

Hi Anoush I managed to change the IP to one you gave and the subnet mask and gateway were already what you said. These are all showing now under network status and App Store still not working. It asked me for primary and secondary dns info but I don't know it so it is sitting as 0.0.0.0 for both. Do you know this?

Re: Connect Smart TV to the Internet

feilim — Sun, 15 Jan 2017 22:25:35 GMT

Yes it is the hub one. How do you know if has the smart set up switched on ?

Re: Connect Smart TV to the Internet

Mustrum — Sun, 15 Jan 2017 22:33:05 GMT

You would have to log into the router and go to the advanced section, had hoped someone would have mentioned if its a feature on the Hub 1.

However the fact that you have no DNS set might be another clue, you could try using Google DNS 8.8.8.8 and 8.8.4.4. Normally the router would take care of this, so it does seem strange that it needs to be set up.

Re: Connect Smart TV to the Internet

ReedRichards — Mon, 16 Jan 2017 08:25:31 GMT

The fact that you have no DNS set is more than a clue, it's a reason, probably the reason, your internet connection does not actually work. Normally it would get set to the same IP address as the router, if done automatically. However the Google DNS servers would work equally well or possibly better.

Re: Connect Smart TV to the Internet

Anonymous — Mon, 16 Jan 2017 08:33:55 GMT

@feilim, from reading the last few posts it would appear that this is indeed the problem. As you have followed @Anoush’s advice you also need to add the DNS server addresses as given by @Mustrum. Once you have added these addresses I think you’ll find that the TV will now connect to the internet in the way you expect.

However this doesn’t explain why when using DHCP it doesn’t work. As pointed out by others here the information you added manually should be assigned automatically when the connection is set to DHCP. It should really be plug and play.

Re: Connect Smart TV to the Internet

MisterW — Mon, 16 Jan 2017 17:27:58 GMT

However this doesn’t explain why when using DHCP it doesn’t work.

We've seen on here in the past that some Panasonic TV's didn't work with DHCP and had to have IP's set manually. Maybe Sony are using some of the same software ?

Re: Connect Smart TV to the Internet

feilim — Mon, 16 Jan 2017 21:17:55 GMT

I don't know. All settings been done correct with IP etc but not connecting to App Store etc

Re: Connect Smart TV to the Internet

DS — Mon, 16 Jan 2017 21:40:16 GMT

The only thing I can suggest is to click on the following link - <Click me> - note the numbers given there under Primary DNS and Secondary DNS, type this in and see if they work.....

I really can't see what's missing from the other contributions, unless your TV doesn't like Google's DNS for any odd reason.

My only other thought is to change the IP address suggested by Anoush on the previous page to something like 192.168.1.200

Do any other apps work, iPlayer for example?

edit to tidy up the click me link