topic Re: Limited access in Tech Help - Software/Hardware etc

Limited access

yorkshire7 — Wed, 10 Aug 2016 12:20:03 GMT

My laptop is using windows 8 and I am constantly getting Limited access when connecting to the wireless box, this is happening more and more, I understand there are some settings I can change, can anyone tell me what they are? step by step please?

Re: Limited access

chenks76 — Wed, 10 Aug 2016 13:54:04 GMT

sounds like you have a weak wifi signal.
have you looked at that to see if it can be improved?

Re: Limited access

yorkshire7 — Wed, 10 Aug 2016 15:07:48 GMT

Yes, plusnet did some adjustments last week

Re: Limited access

7up — Wed, 10 Aug 2016 18:16:31 GMT

Weak wifi signal wouldn't do that, it would cut in and out instead but would still assign an IP address - assuming of course that enough data packets can be transmitted between the two devices in the first place.. in that case a weak signal might be seen as non existent and the laptop would probably assign a 169. IP address to itself.

You need to make sure your laptop is getting a public IP address and that the router is handing them out. I don't know Win8 so can't comment on the settings but hopefully i've managed to give you a pointer. You also need to make sure that you have a default gateway and DNS ip address when connected to the router.

Re: Limited access

yorkshire7 — Wed, 10 Aug 2016 19:04:40 GMT

This doesn't really help me -as I have no idea what you are talking about or where to look

Re: Limited access

chenks76 — Wed, 10 Aug 2016 20:51:59 GMT

@7up wrote:

You need to make sure your laptop is getting a public IP address and that the router is handing them out. I don't know Win8 so can't comment on the settings but hopefully i've managed to give you a pointer. You also need to make sure that you have a default gateway and DNS ip address when connected to the router.

why would the laptop need a "public" IP address?
only the router would have a public IP address. all other devices on the network would have a private local IP address (unless you happen to put the device in a DMZ).

Re: Limited access

ReedRichards — Wed, 10 Aug 2016 22:20:09 GMT

Limited Access is usually a consequence of the handshaking between your router and your device going wrong when it tries to set-up the wireless connection. This could mean that your router and your device are too far apart of that the wireless on one of them is faulty.

Re: Limited access

7up — Wed, 10 Aug 2016 23:33:20 GMT

@chenks76 wrote:

@7up wrote:

You need to make sure your laptop is getting a public IP address and that the router is handing them out. I don't know Win8 so can't comment on the settings but hopefully i've managed to give you a pointer. You also need to make sure that you have a default gateway and DNS ip address when connected to the router.

why would the laptop need a "public" IP address?
only the router would have a public IP address. all other devices on the network would have a private local IP address (unless you happen to put the device in a DMZ).

Thanks, you're totally right. Posted too quick and got confused lol. What i meant was a normal LAN ip address instead of a 169 type.

To the op... sorry i can't be more specific, as i said i don't use or know windows 8 so can't tell you what to look for.

Re: Limited access

cooldude50 — Thu, 11 Aug 2016 10:25:00 GMT

Limited access can be due to Network within PC/Laptop set as Public as Opposed to Home

https://www.google.co.uk/search?q=windows+8+home+network+setting&ie=utf-8&oe=utf-8&client=firefox-b-ab&gfe_rd=cr&ei=QVKsV9vwDLLS8AfjnbvIBA

Re: Limited access

yorkshire7 — Thu, 11 Aug 2016 17:15:44 GMT

Thank you, I have checked it is set in the home group as a private network

Re: Limited access

Bamboozled — Tue, 30 Aug 2016 20:30:23 GMT

Hi ,,,, did you solve your problem ? I have just got Fibre from PlusNet having previously had ordinary Broadband from them and get exactly the problem you describe as well

My connection goes "Limited" or just stops randomly. This can be failing to connect at all or working for a minute or a few minutes with about 20 minutes being the Max ! Windows Diagnostic checks usually come up with "The default Gateway is not available"

I am a complete duffer when it comes to fixing any problem and though I have seen fixes suggested I too cant understand 99 per cent of what is being offered as a solution - and I wish I had left well alone especially as my Fibre speed is only 14 so cannot support the Youview+ TV Box I don't think

The only fix I have tried is turning off the Power Management "tick" in the Box but amazingly it seems to work better when selected rather than not selected

Glad for any advice

Re: Limited access

ReedRichards — Wed, 31 Aug 2016 06:08:29 GMT

@ReedRichards wrote:

Limited Access is usually a consequence of the handshaking between your router and your device going wrong when it tries to set-up the wireless connection. This could mean that your router and your device are too far apart of that the wireless on one of them is faulty.

@Bamboozled "Limited Access" means No Access. If it works for a while then fails then either you have an intermittent source of wireless interference that drowns-out the signal or the wireless device in your computer or your router goes wrong when it gets warmed-up.

Re: Limited access

Bamboozled — Wed, 31 Aug 2016 06:38:08 GMT

Hi and thanks for the reply. With a knowledge base of "nil" I have at least learnt a bit more

The new Router though is within 6 feet of the Laptop and the previous Router (also PlusNet) did not give me this / these problems at all so as it started immediately I put the new Router there I am not suspecting my Laptop

I have no bother if using my Mobile Phone with Wifi and Wifes IPad seems to work without any bother but I use my Laptop like a Teen so notice everything that disrupts it whereas I would not know if the IPad drops out if it is not in use

I am waiting to see if I can get a speed of 15 out of the Router and then I will have TV and will then decide whether to just get a new Laptop unless I can find a definitive fix.

Cheers JT

Re: Limited access

yorkshire7 — Wed, 31 Aug 2016 09:51:59 GMT

mine does the limited access for days and wifi box goes on and off and then stops doing it. For the last week it has been working ok, been on the internet every time, but it does sometimes come up with check your wifi speed it is running slowly when I play a slot game. I think it is the broadband not the laptop. All I get from plusnet is ring up, but the queues are terrible.

Re: Limited access

SpendLessTime — Wed, 31 Aug 2016 10:52:43 GMT

@Bamboozled

Which Plusnet router do you have? You can see a list (showing a picture of each here https://www.plus.net/help/broadband/router-user-guides/ )

If you have the Plusnet Hub One then you may want to try this common first test.

It is to change the name of the SSID of the 5GHz wireless mode (most people just add a 5 to the end of the name). The how to is given at https://www.plus.net/help/broadband/router-user-guides/ Just click on the picture of the Hub One and then click on the text heading "How do I check or Change my WiFi settings" . You will need to unclick the box "Sync with 2.4Ghz (5Ghz band only)"

Re: Limited access

VileReynard — Wed, 31 Aug 2016 11:30:24 GMT

Since the router is only 6 feet from the laptop, have you tried making a wired (ethernet) connection? Plusnet really ought to have sent a short piece of ethernet, but probably haven't...

Re: Limited access

chenks76 — Wed, 31 Aug 2016 12:12:46 GMT

the routers do come with an Ethernet cable.
after-all how are you supposed to be able to use it "out the box" if you don't have WiFi.

Re: Limited access

VileReynard — Wed, 31 Aug 2016 12:51:18 GMT

Well, I don't know - I haven't had a Plusnet router for at least 4 years (and I was given a Netgear one).

Thought it might be a cost-cutting measure.

Re: Limited access

Bamboozled — Wed, 31 Aug 2016 14:41:51 GMT

Hi and thanks for that. Yes I have the one shown on the Left so will print out the instructions and try the fix and report back

Thanks again

Re: Limited access

Bamboozled — Wed, 31 Aug 2016 15:25:56 GMT

Relying to Spendlesstime

I studied the Online Video and wrote down the steps and changed the SSID to have a 5 on the end (I do as I am told!!!).

I know this will be a stupid question but can you explain the last line of your suggestion "Sync with 2.4Ghz (5ghz band only). What I did is change the setting using the Pink Radio Button to NO and hoped that was correct ?

I then applied the Change and restarted as the Video instructed but when I turned back on the Wifi Network with the 5 at the end did not appear in my options but the original one without the 5 at the end was still there so I connected to that

Am I on the right track - or should I have restarted the Router ? If you wear your Mallet out I will buy you another gladly

Cheers Bamboozled !